Advanced Health Medical & Dental Centre

Never answer or pick up the phone have tried calling 3 days in a row for a urgent follow up appointment and I can't even get through if you cant handle the volume reduce the intake this is ridiculous cant get through at 7:59am on the dot been waiting 45 minutes and line dropped. Third world country's run a better organisation than this one.

Amazing service upon arrival from the reception staff. The practice is so clean and spacious and the Doctors here are Fantastic !

Dr. Con Keramianakis does not have best interest in his patients at all. I just did a PCR test which is free and he has slammed a receipt of other tests which I haven’t even done.I need an explanation !

Long wait times, having an appointment will make no difference - they will still make you wait over an hour past your appointment time. (Almost as if they are hoping you'll give up and leave because they already have the medicare swipe).Have not found the doctors to be particularly great here either.Was good for the mandatory Covid Vax back in 2021, (its how I found this practice, originally) but my experience since then, seeing GPs, has been a waste of time coming here.

Inconsistent and horrible service from both the reception ladies and the doctors. I thought I have been to worse medical centres until I came across this one. I booked an appointment at 4.00pm and wasn’t seen until 4.50pm. The doctor who consulted me was Dr. Joseph Sous and he was walking in and out of his office and walked past me several times. I was the only patient waiting to be seen and he did not acknowledge my existence once. Not even a “sorry for keeping you waiting it won’t be too long”. Garbage service! I also want to add that the consultation experience was not at all pleasant - the doctor was not very confident with his diagnosis and appeared to be very lazy in his responses. As a clinician myself, I’m disappointed - you shouldn’t make your patients wait so long for them to receive zero to nothing. There was no willingness to build rapport or make me feel comfortable during the service. I also want to add - this doctor did not ask me any questions that concluded his diagnosis. Useless! They say this is “health care”. Overall, thanks for the experience - Now I know which medical centre to tell people not where to go to.

Meet couple lovely Dr, however the waiting is such looong time! No matter if you have booking. Appointment at 12.30 and now it's 1440 and still hasn't seen by the Dr. Far out! You guys have been warned!

So I called to book a telehealth appointment and it was booked for 11.15am and I was told the doctor won't call me at that time. He will call me anytime after that during the day because I wasn't coming in to do a face to face appointment. So basically telehealth appointments are not a priority to these doctors now because we dnt come in. What they dnt understand is that some of us cannot come in due to not being too well to even get out of bed. It's not my first time at this practice so why am I not a priority like those that come to do face to face?I think its so unfair and very wrong in so many ways. I honestly think this practice is getting worse by the day

Dr Keramianakis needs to look at a patient's overall health includung emotional and psychological. Further training required as he simply passes the buck. Over referring without a basic examination. It's a pandemic and we have La Nina. But unfortunately he has no idea. Very very disappointed with our experience today. No duty of care. Parking is horrific there too. I ll be talking to the media. Dr Berg in YouTube is excellent free and in demand from the comfort of your own home. Austin Goh and the Natural Method are amazing too. Check them both out and don't pay for greedy doctors who do nothing and waste our time and money.

I asked for the next available doctor and the receptionist didn’t even look at me then when i was next 15-20 people went to a different doctor and i waited for an hour and a half and he was with 1 patient the whole time.I asked the receptionist and they said he was phone consultant which was not true. Terrible service

Most of the times they took appointment if I ask for teli health appointment.Most of the time dr don't call.every time I remind Reception they said sorry and take booking again. Dr never call. It's been happening last 3 days