Australia Post - Reservoir South LPO

This post office is run by the most incompetent & zero care factor type people! Multiple hiccups over a period of time. I wish I could organise my parcels to be delivered to my choice of post office when absent, eg. nearby summer hill PO where customer service is top notch by comparison. This place is the worst! I dread walking in there!!

The AusPost delivery services in this area are abysmal. So bad that I now avoid buying products that are delivered by AusPost. I received an urgent reminder" to pick up 2 parcels. What parcels? I'm always home and no-one has tried to deliver anything nor left a "parcel for collection" notice in my letter box. My last delivery of computer parts was delivered to another address. I only found out because the sender sent me an email saying that it had been delivered. I suspect that the delivery drivers can't read. It is worse than not having a service. Bills often arrive after the due date

I have never had any major issues at this place with the 2 males that have worked there, they have both been all fine. Today I was returning a parcel and was told by a lady I have to tape the parcel myself, I asked if it had anything to do with Covid but she said no I can buy tape or buy their package and she will tape it up. I asked again if this was correct as they have done this for me before and the store requires me to return the parcel in the original parcel. She confirmed she wouldn’t do it for me so i pointed to the tape and asked if i could use their tape and do it myself and she said no that is ours. I left as she was very rude and it felt like she was just saying no, just to say no!

I've been going here for years to send packages and have always found them to be great; so much easier than the HQ PO on High Street. They're not super friendly but also not unfriendly, just doing their jobs and doing it well.

Absolute worst customer service ever. Watched as they tried to argue with someone that their parcel wasn't there(it was). Then had them step away every 5 seconds in the middle of my transaction to serve people buying tatts tickets.Completely taken aback by how rude and unknowledgeable they are.Just moved into the area but will travel a bit further to another post office for anything I need.

I have always had a positive experience at this post office. Run by hard working local people, always open longer than other post offices and nothing is too much trouble. Don’t understand the bad reviews.

Always always always lose my parcels. I’ve had text messages in the past saying to come collect my parcel so will go (after 4pm like the message says) get there and the owner walks around and around with my ID trying to find my parcel. Then sends me away saying he can’t find it. I get home, get a text message saying he’s found it and to come back. This has happened multiple times. Also very rude. Starting to get my parcels delivered to a box.

Need more than one person working there, gets a bit busy at times when you just wanna pay a bill or two and have other people yelling at the owner about his tatts tickets and tryna start a convo up with him, trys to be helpfull but yer, little aus post retailers never a good thing but saves goin to summerhill or the city, jus gotta deal with the rice eaters aye, they own everything these days...!!!

Fair warning, they NEVER open on time.They may open the store at 9.05 but then expect him to spend the next 5 minutes setting up the store.The best I can say is that the store is functional. How Aus post are happy with this level of service is a mystery to me.Clearly it doesn't matter how bad the reviews are, the owners just simply don't care about making changes.

Service with a smile every time.Good owners always go back !