The Good Guys Noarlunga

The worst customer experience i have ever experienced. I was handballed between the store and customer service centre.I went into the store twice. I spoke to 6 different people in the store that said they would get back to me.No one ever called me back.No one actually wanted to help at all.So now im Left with a fridge that was delivered with a dent in the door and a broken shelf.Have bought 3 appliances from the Noarlunga store in the last few years.Never again will i shop there.

No big sale just needing filter and descaler for the coffee machine.Found it easy served quickly with no smile or interest. What a bore it must be.

Rotten employees!Laughing and giving rude looks when an elderly lady had a problem with a product. Will never shop here again. Managment need to give them all a good talking to

Delivered the wrong dryer to our house (of lesser value than the one we purchased). They were quick to come and collect it, but unable to give us a date to get the dryer we actually ordered so we opted for a refund. A week later, we were still waiting for our money back. When we followed up we were told we had to come into the store even though we ordered and paid online?My partner went in store to get the refund sorted - but they refused to refund the delivery cost which makes no sense! How can we be charged delivery when all we received was the wrong item, and expected to pay for Good Guys mistake. He followed up with Head Office who did refund delivery charge.Another week later we are still waiting for the money to appear in our accounts.Awful customer service experience

Very helpful staff, huge variety of goods, prices very competative and plenty of parking, wheelchair friendly too.

We bought a Samsung TV yesterday from Noarlunga. Being an older couple and not tech savvy, we were pleasantly surprised to be helped so wonderfully. The young man that had such a friendly demeanour and great knowledge, could not have been more helpful. His name is Nathan. He not only gave us a great deal on our purchase but revised our Telsta phone plan to save us money monthly. He was a great help and a very nice young man. A credit to Good Guys.Ross and Dianne Tilley.

Returned a Kenwood stick blender and all the attachments under warranty. They didn’t have them in stock to swap straight away so they ordered it and said it would take about 3 weeks. I also purchased the extended warranty. I had to buy another lesser brand set to get me by until the replacement arrived. It arrived 2 weeks later and I collected it and made a smoothie. The next day I went to make icing and opened the box again and fossicked for the blender bowl and couldn’t find it. Checked the box and it was not included in this particular set. I rang them the next day and asked them to order the correct one and I would try to get that one back ASAP. They said I had to bring that one in first before they would order the correct one. I returned it the next Thursday night as I work office hours 7 days a week. They said I ‘had it 3 weeks so I can’t return it’. I explained I only collected it last week and rang 2 days later when I realised they had given me the wrong one. They checked and confirmed that then said they can’t return it because its been opened and used once. They said I ‘should have checked the attachments on the box before I opened it?’ I explained I just presumed they had given me the correct replacement. They said nothing they can do about it and they would not accept it as a return because ‘they can’t resell it now (why would they be reselling a Kenwood warranty return anyway?). I asked if I can just get the old blender bowl back from the pack I returned and that would solve the problem and they said ‘no idea where that is’. I said it’s useless to me without the blender bowl. I calmly said they can keep it because it’s useless to me and left the entire new set and the invoice on the desk and left. I’ve been buying here for years and was pretty horrified by this and strongly recommend not bothering with this store again. I certainly won’t be! Huge waste of money and time. Just plain rude. Now I have to spend $177 buying it from another supplier (Appliances Online) that I’ve never had problems with and it will be delivered overnight!

TV wasn’t delivered on the agreed day. Rang to see what happened and after finally getting through to the delivery staff, 42minutes, they accidentally hung up. They had our phone number on the system but didn’t call back. So another 43 minutes later I get told that it wasn’t dispatched and will have to wait another day. Explained that we are only home until 3pm today and then have to work on the delivery day. I would have thought that being their mistake they would have express delivered it today.

They are on sale now. I really the handy dryer and it's affordable too. Place new to me but surely will come back.