Network Educational Australia

Bernie Biss, I totally concur with your bad experience, further, they list books that are no longer in publication and accept your payment regardless. The Rob character hides behind his staff, making them apologise on his behalf. I dealt with him on my order throughout the post-sale process. My final call to him, I expressed my dissatisfaction asking him why the experience was so bad, all I want is regular updates and the truth after being mislead in email exchanges 'Yes it will be available from the publishers next week'. If I had not called and spoke to his staff on earlier occasions, I would be still waiting. He hung up on me on my final call, I also noticed that a refund came through straight after that. It looks like they know how to deal with unhappy customers, as I think they have a high volume of unhappy customer that have been mislead. Further, I think they just accept everyone's money and earn interest off the funds sitting in their account for books that are no longer available and refund only when someone asks for an update. I think ASIC needs to take a look at this.

It's always a pleasant experience when I go to Network Educational. The staff are friendly and their products are on point. I heard the guys out the back are champions to.

Falsely advertising book as High Interest Low Level readers when the publishers describe them for 'the whole school' or 'fluent readers'.Packaging extremely poor- with most books not having a sheet explaining their level- meaning you have to wade through publisher information from a variety of sources yourself.Filling of the order was very careless-for example, ordered 8 titles of one book- 6 arrived and another 2 completely random titles were packaged with theseOwner, Rob Watts, resented any criticism, constantly made excuses and continued to be in denial about the issues with this book order worth over $3000. He was very unpleasant to deal with and kept repeating ' I don't understand the problem'.DONT waste your precious time and money buying any educational resources from this sub-standard company.ZERO stars for this review- forced to colour a start to post it!"

Unfortunately I was ignored for ten minutes for a 1 minute question and a 30 second sale. I understand people are busy within a business however if you are blatantly ignored it does not sit nicely as a paying customer. Better luck next time.

I have dealt with Network Ed for school library and text hire purchases for a number of years. Supplies, delivery times and customer contact have been great. Would recommend.

We had a positive experience purchasing school books here, didn't know the shop existed until someone at Officeworks told us about it. We called twice and both team members were friendly on the phone and helped us find what we needed.

Best service; they are fast, dedicated and friendly.