Pool Builders Pool Shop

I 100% recommend The Pool Builders Pool Shop over any other pool service due to their in-depth knowledge and excellent customer service.Having shopped around with two other pool shop services in Brisbane I can attest that this team come with all the know how and gear to service any pool. They are trained by the pool builders themselves to service the pool the way it’s meant to be cleaned and are specialists in maintaining the pool equipment that the builders have installed.When I walked into other pool shop services they were giving me conflicting advice and making me purchase items I didn’t need and their house visits came with very poor service.When I switched to The Pool Builders Pool Shop they were able to clear up all the mistakes and bad advice and get my pool sparkling again. The monthly house visits are always on time and come with thorough cleaning and testing. The team are friendly and happy and know what they’re doing.

Absolutely love Pool Builders Pool Shop! Have been getting fantastic aftercare advice and service from Tim and Mark. The team at the office are friendly and efficient too. Jash and Anj

I called today and got Nicole. After having our pool serviced last week, the technician told us there had been a number of issues with the blue connect we have installed and he would pass our information on to the office team to call me about warranty. That was never done and I was advised by Nicole that notes were never left on my file. I was trying to express my frustration and dissatisfaction that after admitting there was a fault that A) the product isn’t working and won’t be covered by warranty, and B ) that I was told something (pool builders shop would call me) which never eventuated - which I was trying to express was unprofessional.Nicole didn’t have an empathy, kept talking over me and then finished by telling me to find another company to service my pool. I’m gobsmacked that someone would say that to a customer. It’s a shame, because Tim has been lovely to deal with in the past. Looks like I’ll need to recommend other pools builders and maintenance to friends and family from now on.So disappointing and rude.Pool Builders Pool Shop I’m sorry but I never called the technician stupid, that is a false statement.I did say the lack of communication between the office and technician was unprofessional. I don’t understand how that’s putting anyone day, it’s honest feedback!!I requested in my booking a battery replacement for my blue connect and when I spoke to the technician on the day they also had no communication of that being needed. I’m so disappointed that this reply is just a further attack on me and my concerns. Instead of simply listening and offering a sincere apology (at the lack of communication within the company), I was shut down and told to go elsewhere. You also mentioned that you have spoken to other customers who were disgruntled and I wonder if they were treated in the same manner. I just have never been treated so disrespectfully by a company and the attacking nature of this reply supports my comment. How sad!

Such a great company .. show up on time every time!! Very reasonably price servicingOf our pool.. 100% recommended

I have continued having them service my pool since installation and have never been disappointed. Always readily available to assist or answer any pool related questions. Very friendly and genuine staff.

Being brand-new to purchasing a property with a pool. I contacted Pool Builders Pool Shop and had the pleasure of talking to Nicole. Nicole was a wealth of information, and she answered all my concerns from pool and filter maintenance, and she also scheduled in a service call by one of her service technicians to fine-tune everything. Being new to owning a pool, my concerns were to not only know how to maintain the water, but also the correct operating and service of the filtration system. Speaking to Nicole gave me the reassurance that everything will be done correctly and what i will learn and knowing how to maintain the pool and how it should be done the right way. Thank you Nicole for taking the time to discuss my concerns. From my experience today, i would highly recommend this company for anyone that is looking for a company that specialise in pool maintenance and everything in-between.Paul.Flagstone.

Pool Builders dispelled our concerns about having a pool built from the very start to the final sign off and beyond! From concept and design to implementation, the Team from Pool Builders were professional, supportive and efficient. We are totally satisfied with the end product, it has exceeded our expectations. We have and will continue to recommend Pool Builders to people who want to install a pool at their homes. Happy summer to all!!!!!

Brilliant service from the team at the Pool Builders Shop. Highly recommended for pool supplies and servicing. Also best warranty service agents in brisbane! They really know what they are doing and so many other competitors don’t have a clue. Customer for life.

Our pool is exactly what we wanted. Perfect. Great team from start to finish communication spot on. The filtration system is Low maintenance, quiet and the pool is crystal clear. Fantastic.