Gem Design Manufacturing & Retail Jewellers

I enjoyed coming to the store and seeing little bear with his gold chain. The owner was really cool guy who showed us his fossils and was happy to talk to us and show us opals. I had a beautiful ring made he did a lovely job.

Love this shop nothing like the boring chain store experience. I have had a ring made for my father who was so happy with it. I have had rings enlarged one ring for my husband had got to small where we bought it said it couldn't be enlarged cause of the design however taking it to Gem Design they said no problem and enlarged so well you can't see what they did. I also had some rings enlarged that I forgot about I found the docket 8 months later went in on the off chance that it was still there not only was it still there but I also had at the same time a layby I forgot they put the money I'd payed onto the ring resizing instead so it became lovely and cheap. Normally you would lose the layby amount nope didn't happen so happy I don't go anywhere else to have my jewellery fixed totally recommend

Ruined my Mothers opal. Complete hack.

Amazing workmanship, very knowledgeable. Highly recommended!

Shattered my Mum's fire opal and replaced it without letting us see the original opal. Shoddy dealings. We had been to this person for years, would never go there again

Really helpful, my manufactured pendant was finished ready for pick up on the day the said...

Amazing service,and quality work thank you

Always reliable great work on my husbands wedding band

Incredible craftsmanship on my wife's engagement ring and our wedding bands. He walked me through a custom engagement ring design that fit within my budget and I couldn't be happier or recommend them enough.

W A R N I N GTHEY HAVE LOST MY PRECIOUS JEWELLERY.MY LATE MOTHERS JEWELLERY THAT I WAS HAVING REPAIRED. FIVE (5) PIECESI'M DEVASTATEDThe Owner/ Jeweller doesn't even seem to care and it seems that he even suspects that I'm up to something. He seems confused and in denial about the whole matter and not apologetic but dismissive. Hung up on me and won't answer calls. I have no choice but to go to police.He tells me he has surveillance so hopefully he works out how my jewellery was stolen. Police will demand this from him. Because if it isn't there, it's been stolen which he is responsible for.Continues to not cooperate so I've now reported the theft of my jewellery to the police. If it's happened to you, please contact the local police and let them know. Interesting to know how many others have had this happened to them.Thank God I have a receipt and I even took several photos of the jewellery on their counter on drop off.Will be seeking legal advice and compensation.UPDATE: The owner has made up an elaborate story when interviewed by police X 2. He now claims that his surveillance cameras show the person picking up the jewellery but he didn't get them to sign for the jewellery because the supposed person just left the store quickly (incompetent at the least) He claims that the person produced the ticket - although I have the ticket???. BUT, when police asked for surveillance, he claims to have recorded over it (which is after I have shown up with the original ticket for pick up of my jewellery) He goes as far as describing the woman in the footage. Police go to neighbouring businesses for surveillance but they don't have anything. Police tell me his story and it does not add up.THEN, He makes the best move. He rings me a few weeks later, and I happen not to hear the call, and leaves a message that he found the jewellery in his solder box. MIRACLEI called police and they asked him to return jewellery to the police station while I wait as I don't trust him.He had mislead police with his made up fancy full story.Will leave it with you to decide if you think this is the business to leave your precious jewellery with. Good luck if you do. He is very dishonest and of very poor integrity. If he can lie to the police he is of poor character.Another update since this incident: my elderly neighbor told me that her husband took a precious watch to this jeweler and he lost the watch. Unfortunately they didn't persue compensation but they regret taking the watch to this dishonest poor excuse of a jeweller. WARNING WARNING WARNING