Fitness First Bayside Platinum

It's good only if you're going to use everything it comes with, otherwise it's quite expensive for just regular gym use. Though it's kept in great condition and very clean with lots of good equipment.

The gym has good equipment BUT their staff is incapable.Recently, I requested cancelation of my membership due to an injury, it has been a hassle to get in contact with the gym, the communication is very poor and I have been put in the distressful situation of having to follow up with them several times per week to receive a response. The process of getting a membership is quite easy, however, trying to stop the membership is a nightmare. I have been charged extra fees without my consent and when I asked them to reply to my emails, they never did, and instead they gave me random calls when I was unable to pick up the phone during business hours.The staff is not committed to provide a good client experience, they are very unprofessional.The experience with Fitness fist has been dreadful, I would not recommend anyone to go to this gym.

Moved across from Goodlife 5 years ago when I fell pregnant knowing they had a creche. My 2 kids have been going to the creche since they were 6 months old and absolutely love it. The group fitness classes on offer have been great but recently keep changing the times and regularity which is frustrating. Saddened to find out a couple of weeks ago that the creche is closing so I now have to cancel my membership as during the day is the only time I can get there. I know this is a decision that has come from the top, as all fitness first creches are closing but it's still disappointing that very little was done to increase the attendance in childcare. There has never been any advertising for the creche, no increase in fees to try to increase revenue and no consultation with creche staff nor parents who send their kids to the creche.This is such a terrible business decision. So many parents affected Australia wide and will have a huge impact for parents physical and mental health, if they can't work on their health and fitness.A huge thanks to Catherine in the Creche and her team, they have done an incredible job in looking after our kids, creating a beautiful space for the children with so many activities which change almost daily.Having done walk throughs of others creches attached to gyms this week, none come close to what was offered at fitness first Bayside Playzone.So disappointed at Fitness First decision makers for this change. Will not be recommending this gym as I was for the past 5 years.

UPDATE: Group class schedule has improved and they tried to bring more variety. Still missing yoga or Pilates but I’mglad they are trying to improve things.Great staff and PTs. But whoever is organising the group classes is screwing things up.When I joined there were a wide range of classes that has been slowly been replaced by PUMP , specially on the best hours.Variety is key, but apparently is not what they think. Bring on more Body Combat, Attack and a decent instructor for Yoga and Pilates .Gym floor is ok, trainers are great but group classes variety is horrible.

Wanted to love this place as it's close to my home, it's 24 hours and everyone is really nice, but man it's always too warm in the gym (especially at night, practically a sauna), a bunch of the equipment is out of order and has been for a while, 2 of 3 drink taps are warm and low pressured, common occurrence to see flickering lights and the swimming pool is also too warm.EDIT: putting up a sign up saying it isn't fixed because you're waiting on a part to come in doesn't help as it's been months

Great experience every time. Staff professional and down to earth. Creates a really welcoming mood from the outset. Lots of space/spaces to workout. Really impressed with consistency with which gym is clean and ‘genuine’ customer service that continues after the proverbial sale. PT quality is a benchmark. Been a gym member for decades at a few places. This is the best. Thanks

The front staff and pts there are super friendly and welcoming usually when you go to gyms like that the pts a very standoffish and think there gods gift but over at this particular fitness first they’re actually super cool and positive which makes a big difference! Front staff super nice to particularly the afternoon there’s a blonde hair lady with tattoos and sometimes there a couple blokes there real friendly! It’s always nice walking in and they are very polite and welcoming! Great job guys!

Have loved this gym for 7.5 years and formed great relationships with some of the trainers and other members. But since the closing of the creche, I just cant go anymore. The decision to close the creches is heart breaking for the lovely ladies who work there as well as all the amazing mums who wish to socialise and have some precious me time!Recently gym classes keep changing and FF has been getting rid of amazing experienced class instructors to be replaced with cheaper less experienced instructors.I understand that COVID has changed everything, but unfortunately to the costs of members who have stayed loyal.

It's big and lots of equipment. Can get busy. My only complaint is you can only use the pool during staffed hours and the hours aren't long enough on weekends