Zap Fitness 24/7 Forrestfield

Have been a member for some time. The revamp was overdue. Friendly staff, my fave Gavin has now moved on. Super guy! One of my pet peeves is members really need to wipe down equipment with supplied disinfectant. Just use it! Turn on fans as well!

Firstly, the 24 hour nature of this gym is excellent and the quality of their equipment is outstanding. However when I joined up I was meant to get a few freebies which I never received and any attempts to contact the manager by phone or email for any reason was ignored. I also signed up and paid for 18 months but now, 12 months apparently my membership has expired. That is just not good enough unfortunately.EDIT: There is a new manager there now who has been helpful in fixing some of the old managers mistakes. If this continues my review will change

Firstly, I haven't been here in a few years and I'm writing a review because it keeps popping" up.Like I said

They drain your money even when your membership is cancelled.

Gym used to be poor although has dramatically improved within the last few months.This improvement has made me stay with Jetts.Always clean, aircon is on and gym is generally cool.

Unfortunately after a mistake on jetts end I have to write a public review. jetts Forrestfield’s approach to a situation in which my membership was put on hold due to personal reasons was rather unprofessional and standoffish. On the email I was given a date in which my account will be put back online and that they will give me a call to remind me and set me back up, after 3 months of life I in very normal human form forgot about this membership and never received a call back from jetts Forrestfield, putting me back on the plan with no consult. After many months of inactivity (visible to Jetts Forrestfield) they never called to check up on my membership even though I never entered the gym, slowly draining money away. I approached Jetts Forrestfield after seeing the transactions in my account and asked to have a refund showing them the email stating ‘they will call me back to fire me up’ and also them being able to see I didn’t attend the gym once. once showing them there mistake they told me that is was policy and I would not get back my money, (only just quarter of the amount owned). The way in which they lied their own narrative into the situation to save them selves was quite disturbing and annoying, I wouldn’t recommend this gym to anybody especially after the previous manager and staff left who were very supportive and kind.

Jetts forrestfield is an awesome gym , Caitlin and Caelan are an amazing team and always so friendly.BEST GYM EVER !

The staff are great, the gym has everything I need, the provide free samples occasionally of energy powders and protein powders. There are showers, emergency buttons in toilets as well which is good. The equipment have labels on them indicating what part of the body it will work out and most of them have QR codes that when you scan with your phone it shows you on your phone the correct way of using it! It is a small gym compared to most but I like it like that.