Rapid Tune Epping

Cant speak more highly of the service here. Ill be a client for life" was my previous review 4 years ago when it was run by Whillan. I went in for a service in March to find it is now run by the company (no longer a small business franchise) and under new management. This time my car was returned with a broken reversing camera which they claimed was "already broken" when I came in. It is true I needed my battery replaced and so it would often turn off at times so as to not place strain on the battery. When my car was returned (with a new battery) it ceased to function at all. After finally conceding that I (as the customer) should not have to have something fixed at my own cost BEFORE they would even consider reimbursing me

Bought 4 tyres from tyresale fitting at Rapid Tune Epping, excellent customer service and good communication, positive working attitude, quick response to customer's concerns, check wheel bearing noise for free and gave budget advice. I also got free alignment here when I select fitting service from tyresale listing. Free but nice work, accurate alignment, my car driving very stable now! Well done, very happy, highly recommendedAll the best guysAlan

Went in for a service and they literally did nothing too it a week later my oil light went back on no oil leaks nothing got it checked by other mechanic just for them too tell me that who ever serviced it hadn’t looked over anything, oil filter and air filter both still old, no top up of coolant wasn’t even notified that my tyres need to be changed soon Suprisingly

No good they serviced my auto transmission on Thursday have to take it back tomorrow it is slipping so bad in second l will not leave until it's fixedThey have since fixed my car Thanks All costs was on them

I’ve been having cars serviced over 50 years and have come across a lot of rip off agents, so I was a bit nervous taking my car to Rapid Tune in Epping for the first time about four years ago (my car was well out of warranty and I didn’t want to use the expensive dealer any more). I was very pleasantly surprised by the the great service given by Will and his team. I have had my car serviced by them since then and have recommended them to family and friends who are also happy. They are honest, friendly, helpful, and always explain clearly what needs to been done. They never found so-called big problems, so I have found them very trustworthy. Over this time, my only extras have been expected expenses, such as tyres, battery, windscreen wipers etc. Otherwise, just very reasonable service cost. Highly recommend Will and his team.

This is my first general service outside the northern Honda.This is the worst service experience I had after all these years.I went there and dropped my car at 8:00 am (as the said) to get it done early.they told me it would take 2 hours but they took 5:30 hours and that to they didn’t called me .I went there to check the progress but the car is parked outside.I went their and asked what happened but the guy said he just parked.They charged me a total of 267$In that 49$ for engine oil, 69$ for brake fluid and 149$ labour charge. Thanks

Rapid Tune Epping was my go-to mechanic for a number of years, despite being warned multiple times by various friends that their prices were marked up.My last experience definitely proved this. My 2002 WRX had to get towed about a week ago, so I had it towed directly to Rapid Tune Epping. One week later they couldn't work out what the issue was, so they had to call in a third party auto electrician. They advised the culprit was a faulty fuel module. To order one, I’d have to wait 6 weeks directly from Japan. Total bill if I chose to proceed: $2450 (fuel module + fuel pump + labour).So I said I’ll get one for you off eBay (used, but only $70)… with the part supplied by me, they then say in that case, total cost: $1900 - for a fuel pump, and labor as it's a difficult job (another place completed the job in 1 hour..).At this point I knew this didn’t sound right and I was getting shafted. I confirmed this by asking on a few Facebook groups, and was then advised of a really good local mechanic. They said my suspicion was correct - they said IF the fuel pump needs replacing they’d do the lot for $700, and that’s including towing from Rapid Tune to them, a Bosch fuel pump, a fuel module, and labour!Unfortunately Rapid Tune still charged me for their auto electrician callout fee ($300) which was actually also unnecessary as well had I gone elsewhere from the start.Rapid Tune has lost me (and my family members) as a customer - I just wish I did this earlier. The new mechanic even found a few other very detailed items requiring attention (one of them being, the oil was over the maximum limit - last service was done by Rapid Tune).For a general service like oil/filter changes, they're probably okay, but for anything more, please - shop around - don’t simply agree. If I did (and I almost did!), I’d be $2450 in the red, AND without a car for 6 weeks…

I'd been taking my cars for at least the last 4 years to this shop. Customer service, advice, repairs and price have always been really good. I highly recommend this workshop.

The team at Rapid Tune Epping are amazing, from their warm welcoming service to their professional handling of the vehicle & services they provide. They make sure you are awake or important information and explain in depth to where even someone without knowledge would be able to understand.Time and time again I’ve taken my 3 cars to this store and every single time they fix the issue/s without fuss. They have worked hard and work even harder to put a smile on your face every time you come back. As for their personalities they all know how to make you smile and feel like you are welcome in the store, they will have a laugh with you and brighten up your mood if you’re feeling down. Hands down I cannot thank them enough for all their efforts and brilliant work, to the team thank you as always. Make sure you head on in and give them the time to take care of your car. Amazing work to Demos for being such a professional manager and listener to all the issues I’ve expressed to him about my car, from ordering instantly to repairs being organised in such a timely manner is amazing. Thank you guys.