Dealership Direct

If you are interstate and you searching for a vehicle please do not go through these guys. I was in the process of purchasing a vehicle with everything being finalised today, was told not to pay a deposit, this was confirmed in writing than was told by the GM that someone locally placed a deposit on the vehicle and sold it without communicating with me. Had my heart set on the vehicle for it only to stripped away and the only thing I got from them was I'm sorry and that was it. Business ethics and consumer rights out the window. Disgraceful also was told that this scenario happens often, awesome business management.

Not happy with Frank at dealership direct. Purchased a 2011 Skoda Octavia for $8000 with driver's side window not winding up/down fully. Frank assured that it will be fixed under the stat warranty. So I paid full in cash and took delivery of the car. But then unpleasant things started to dawn on me. Few days later Frank told me to come down and bring the car to get it checked at a workshop (called One Stop Brake). I took half a day off work and did so. He then informed me the part needed to be replaced and I had to wait for his call. The call never came and I had to pursue him to no avail (always out of office with a customer, secretary/admin picked up and I left a message but Frank didn't return my emails/calls). I had enough so I called the workshop directly (One Stop Brake) to get clarifications directly. To my absolute shock, the workshop said they only do mechanical repairs and CAN NOT do any auto electrical repair (which my window issue was). The workshop guy even mentioned that he had already told Frank about it!To add onto my already boiling frustrations, Frank then apologized and proceed to direct me to bring the car to Rowville Auto Electrics (RAE). After doing so, RAE identified that the window regulator needed to be replaced. BUT then Dealership Direct refused to have RAE fix my car because apparently RAE isn't part of their affiliated vendor? SO WTH did Frank even told me to bring my car there in the first place?? Total F$@# waste of my time.The manager (or owner?) Andrew did not offer much help at all. Saying that the repair was gonna cost $1000, then proceeded to water down the issue by saying I bought such an old car and wear and tear was to be expected as such. LOOK, if only Frank did not over promise and offered me a load of bull, I'd probably be OK with buying the car with a $500 discount and I could use that money to fix the window myself.I am hoping Andrew to pursue a gentleman like attitude and professionalism to refund me $500 to compensate for my few days of lost time and thus potential income. After which I shall remove this transparent, negative review as token of mutually agreed resolution being resolved

Andrew and Michael are awesome. Excellent service at all. We bought Ute and the team helps us figure out all problems of financing. And also the Ute is in a brilliant condition. Definitely will recommend to anyone wanting to buy a car!

Very impressed with the service, the quality of my car was amazing, lengthy discussion and quick response times were key to making me feel that I am making the right purchase! External detailing could have been better!

We purchased a Citroen C4 Cactus via Dealership Direct which was quick, but not rushed. From our initial query, through to final viewing and then discussions on the day including trading in our old vehicle.Andrew made everything easy to understand and not overly complicated. No questions or concerns were left unanswered or unaddressed making the whole experience positive and above our expectations.We highly recommend Dealership Direct for anyone looking for a vehicle, there attention to detail and customer service was flawless.Thanks again to Andrew, Michael and the team

Purchased a Mercedez - have had an array of issues with the car and I’ve only had it for 5 weeks. I called, left voicemails, sent emails etc. and struggle to get responses despite having warranty on the vehicle.I’ve now sourced assistance from outside resources and have spent thousands repairing the car.In my opinion - the company are fantastic when they have a sale. However when issues arise, their customer service is disgusting.Would not recommend purchasing a vehicle through dealership direct and highly advise you go to a more reputable company if wanting a reliable car with warranted services.

Andrew, Michael and the team were brilliant!I had been rejected so many times for finance at other dealerships so I was over the moon when these guys were able to approve me and I could pick up my car all within a week! Very very happy!! Highly recommend!

Made buying a new car a super easy process.. Even dropped it off to me 1.5 hours away! Very happy customer