Hertz Car Rental - Ballarat Downtown HLE

Can't complain, dropped a vehicle off & was given a lift to next job. Ladies were very competent as was the chap that gave me a lift.

Car clearly hadn’t been cleaned before pick up but it was a good car and the staff were helpful.

Sams customer service was some of the worst I have ever received/ witnessed.Once I got into the vehicle the disappointment continued, the vehicle was dirty and smelt, the first stop I had to make was to a 711 for an air freshener.I ended up dropping off the vehicle back after only 3 hours, I would prefer to walk than have to deal with this business.If it wasn't for my insurance having booked me here, I would never use this business.Very disappointing.

The girls were great! Very efficient, friendly and knowledgeable. Truck was fantastic and so was the equipment all at a great price. Made our move the easiest so far!

Slightly snappy staff member on the front desk, and they forgot to tell me about the $500 bond.Put all of my details into the web booking, then had to give them all over the phone due to COVID, incl Credit Card & Lic (from the carpark), then had to give them ALL in person again 30 seconds later in the office.Could do with being less snappy, and maybe streamline their systems a little.The truck was fine.

I hired a delivery van to move from Melbourne to Ballarat. Fantastic, polite service, easy booking, not too expensive, and a great vehicle (Toyota HiAce) with heaps of safety features (blind spot detection, stay in lane tech, GPS that alerts of hazards), phone charging port and ability to connect phone bluetooth to audio. A great experience :)

Very rude woman on the front desk, was yelling at my husband on the phone the proceeded to bag him out to other staff members infront of me. Lucky I only need the car through my insurance, shame as the other staff members were nice. Feel sorry for them having to work with her all day…

Where do I start lolBooked a mystery car deal through vroom vroom thinking it could be a convertible only to end up with this

Hired the truck I needed, all confirmed, on my way there I get an email; 'it's just come to my attention that the truck is in Bendigo, not Ballarat', sorry for the inconvenience.I called to see if they could help in light of their blunder and they were unwilling to lift a finger. Completely useless.

Absolutely disgusted in the service here, we have been here before and hired a corolla for two weeks with no problems at all, our car was in am accident lastnight and insurance booked a hire car through hertz which we were happy about, we arrived early this morning to pick up our hire car to be greeted with nothing but rudeness, my partner has an exemption for face masks as he has a medical condition, they continued to treat him badly because he didn't have a mask which set off his other medical condition ( bipolar) and cancelled his booking, that is no way to treat a customer, especially when their prode and joy had just been smashed and the person has been left with no transport, will not be going back here again, I'm extremely disgusted