Zamel's Jewellers - Bunbury

If I could give no stars I certainly would!They do not refund when their products are faulty. They instead accuse you of breaking them!You can't talk to management unless you email them either & there's no guarantee your actually emailing management.Do NOT waste your time or money

Bought a watch that didn’t work. Took it straight back and was told “nothing they could do but to send it away for repairs.” 6 weeks later and still nothing. I thought it would have been set and checked before they boxed it up. Not a happy customer and would not purchase from them again

I am writing to express my deep disappointment and frustration with the outcome provided by your head office regarding my recent complaint. After months of waiting for a resolution, I have finally received word from the head office stating that they will only repair the watch and not provide any store credit. I find this decision unacceptable and feel let down by the entire experience.When I initially purchased the watch from your store in Bunbury Centrepoint, the manager at the time, who has since been stood down, assured me that the watch was waterproof. This was a crucial factor in my decision to make the purchase, as I intended to use the watch for swimming during the summer months. However, the watch proved to be unfit for its intended purpose when the adjusting knob fell off in October.It is disheartening to learn that despite similar complaints received by your head office and the acknowledgement that the information provided by the manager was incorrect, they refuse to offer any alternative solution, such as exchanging the watch for store credit to purchase a new waterproof watch. This decision does not address the fact that the watch was sold to me on false premises and was not fit for the purpose for which it was advertised.

Didn't purchase anything but exceptional customer service.

Lovely staff, bought a watch for myself and a ring for my partner. Staff made it easy and guided us in the right direction

While I yet have no idea on the quality of the jewellery I purchased, Georgia was exceptionally helpful throughout the whole process of choosing, ordering, and resizing the item I wanted. Excellent customer service from her, thank you.

NEVER take your jewellery to Zamels Bunbury to be fixed!!! They are thieves and you will never see your jewellery again!!!

needed a new chain and another fixed shanice was really helpful and suggested a few, customer service was great