Shaver Shop The Glen

Laura D served me and was incredibly friendly and bubbly, was able to find the exact product I was looking for based on a photo on my phone, and made my overall experience at Shaver Shop The Glen very pleasant. I was happy to see there were 2 employees working at once, especially on a weekday, and they were both keeping themselves busy and making the store look immaculate. Will definitely return and do more shopping here!

I visited this store on 14/05 and had such a bad experience.I went in there to exchange a gift I received (I had the gift receipt and it was within the 21 day period) but the lady was extremely rude and wouldn't let me exchange. She used covid" as a excuse and stated it couldn't be done.It was as if it was too hard for her to do. VERY dissatisfied with my experience and I will not be purchasing anything nor recommending this store to anyone again."

Expensive item died 6 weeks out of warranty, was told warranty is all that matters, computer wont accept a return, can't do anything, storewide 'policy' is 24 mths, blah blah blah, refused to acknowledge any rights under ACCC (in fact wouldnt even let me finish a sentence about it), told me to go and complain to ACCC then or to the manufacturer... happy to take your money but won't stand by the product they sell, nor do they understand their obligations under Australian Consumer Law. Staff need training, in both customer service and ACL. Couldn't be more contrast than with JB Hi-Fi who only minutes earlier had immediately offered to replace or refund an item 6 mths out of warranty that stopped working.

Nice price on quality blade replacements and a trimmer that does a great job. Very friendly and knowledgeable service from the young sales operator (Matt or Mag??). Great store layout. Recommended!

Realy bad experience the guy at the shop is very shifty we bought a Remington ladies trimmer this guy said to us you can return it if you are not satisfied with the trimmer it was not a good machine it won't cut the hair well when we came back to return it this guy said we cannot return it to him we have to return it to Remington and pay the postage ourselves we bought it from his shop we paid him the money and now he is saying we have to return it to Remington he didn't mention this when we purchased it he tricked us for just to sell his machine please don't buy from this it will be a lot of hassle harvey norman jb good guys are a good option they will not do this

Hi.I purchased a trimmer from fountain gate shaver shop upon their advice at the time that it WAS suitable as a facial trimmer (maintain a 4mm stubble) unfortunately the unit head failed after 3 months.On the 19/01/22 i went back to fountain gate shaver shop to have the unit repaired or replaced within the warranty period.The fountin gate shaver shop manager insisted this unit was not designed to be used on facial hair, that i had blunted the blade (without proof) and refused to honor the warranty, he proceeded to say it was a cheaply made chinese piece of rubbish and i should buy a Wahl.I refised to make an additional purchase as i loved the unit and simply wanted to arrange a repair. The manager then put gloves on, obtained a screwdriver and wanted to open the shaver for inspection which i thought was strange as they were not an authorised repair agent and i decided to go elsewhere.I found the manager to be very arrogant and pretty aggressive to be honestI then went to The Glen shaver shop where they agreed the unit had failed and gladly replaced it under warranty and assured me the unit is actually very good, and fit for purpose.Thank you for your knowledge and experience

Friendly customer service, but was lacking knowledge in a specific section of clippers (pet). Understandable though, as the place is likely focused on shaving human hair instead of pets.I dislike being misguided away from a clipper I know is right for me, in recommendation for a weaker model in stock. (Which won't work well for a full body clip)In the end though, they understood that they may have misremembered some details. And was highly cooperative and helpful until the end, even checking if they could order products not in their usual lineup.All in all, was a pleasant transaction.

Half way thru a buzz cut, dropped my trusty Wahl clippers. Needed a replacement set straight away. 7.45pm, called to check that the store was open (it was). When I arrived, nothing but great service and great advice from Steve. Thanks heaps mate!