Toll

Specifically for Sunshine Coast: Promised the delivery would be on the day. Called at 2pm and was told by a representative that if not there by 5pm to call back as they deliver by 8. Called at 4:50 to be told they are closed at 5pm. So was lied to by their own staff. Rubbish service and it reflects badly on the business that use them for logistics. Also lodging a complaint with business. Selfish drivers don't want to drive a little out of town and end up ruining the day of people waiting at home for them. not the first occurrence. Get your stuff together

The worst courier service ever!The driver never attempted to deliver the parcel, but the Toll company said I missed the delivery. I narrated the entire incident to Toll and requested for rearrangement of the delivery. Toll person initially advised they could get it done.As days passed, I did not hear from Toll and so, I reached out to them again to seek an update on the delivery. Another Toll person informed me that rearrangement of the delivery is not an option I have, and that needs to be requested by the sender.The sender somehow arranged a redelivery, but the same story happened again! No driver arrived at the location, and the Toll company asked me to collect it from the collection center!Shame on you and your team, Toll!My sincere request to the future courier customers is please don't with Toll. The entire team are escape artists!

Very poor service still waiting a week for my overnight delivery. Customer support centre is a waste of time. The call centre seems completely disconnected from the freight and logistics team as they are not able to provide any information on any parcel - it’s quite a bizarre set up. They just take notes and promise someone will get back to you. 3 promised call backs but nothing at all from them. A very dysfunctional business.

I would give them negative stars if I could. We a pickup appointment for a parcel yesterday 9-11am which they missed. I called and they said the driver will call when they arrive. No one showed up the entire day. I rebooked pickup for today, they claimed they don’t do pickups before noon so I wonder what I was waiting for the previous day! Today they booked pickup between 1-3pm where again no one showed up. Upon calling the person who answered was quite rude and when I asked for tracking or driver information they literally said that’s not available and hung up. I still have my parcel after working from home two days in a row to accomodate for their dodgy times. Horrible service. Or rather no service whatsoever actually.

I’ve picked up a few items now from the Toll depot and always find them helpful, professional and polite.

Absolutely hopeless. Expecting a time critical delivery, we were home all day to ensure we received the parcel. The driver turns up and doesn't even bother to knock on the door. Just leaves the 'we missed you' card and drives off. Have the whole thing on security camera. You think they would turn around after I called and complained to drop off the parcel but the contact centre is hopeless, they can't even contact the driver.. Shocking service. I would give them a zero star if I could.

Bunch of jokers. Tossed my mums new rug over the fence to be left in the rain. Too lazy / did not bother driving to the top of the 600m driveway to deliver to house. How these guys are still in business I have no idea.

Toll advised of delivery of an item on two separate days which I stayed home from work to receive. Delivery did not come on either date and the information on the website was not updated to advise of the location of my item.After several phone calls to Toll, one with a promise of a call back that never eventuated, I was advised of a third allocated delivery date. I requested a more specific delivery time frame than the standard 'between 8am & 5pm', as I'd already missed 2 days of work. I was advised that I would be notified on the day of an estimated delivery time.Unfortunately, the call to notify me of a shorter time frame, as agreed, never eventuated, and delivery came while I was away from the address.The 200kg, $10,000 item has been left in my driveway, 200m from where I required it to be placed, at the shed. I've saved for years, ordered the item in February and waited for 8months for it to be made and delivered... the lack of simple phone call that was agreed to, has resulted in a 200kg item being left in the weather, in a place that I can't use it, so my only option is to employ and pay someone else to relocate it.Absolutely disgraceful Toll. Your customer service is deplorable.

my toll package was meant to come to my house through express, but on the delivery day it never came as the driver was Unable to deliver/Unable to access / leave a card"Really not sure why they weren't able to deliver

The lady at the Toll depot was awesome, so very friendly. A credit to the company.