AHPC Pharmacy Outlet Eastland

Great advice and help from the staff here. I went in to get my sleep apnoea diagnosed and treated. It started with getting a diagnostic machine hooked up to record my sleep pattern which Dani took me through and showed me how to use it. Once I got my results Monid showed me how to use the machine that I now use when I sleep and have had weekly visits to upload the results. There was a drastic improvement after the first week and I am sleeping so much better thanks to these two ladies. I cannot thank them enough for their professionalism and help!

Do not rely on this chemist if you have complex health issues and many medications and you need anything on time!Gave misinformation surrounding medication packs and only corrected their mistake last minute, leaving me dry on having medication for travel. I jumped through hoops contacting multiple doctors to organise my medication be taken care of by this pharmacy, and then they hit me with a fee last minute when I didn't have time to organise anything else. They had assured me earlier it would be free. Even with the special circumstances. I checked twice! Very dodgy business, super shady practice.Even after I told them I live on a DSP, they would not hold up on their word. Sprouted nonsense about management in response. Heartless.

A friend bought me an ear piercing spray from here about 3 weeks ago and I wanted to return the newly unopened bottle as I did not need one. I went in with the receipt and asked for the product to be returned, however, the lady at the register was unsure and asked someone to see if I could return it. She later came back to me and said the return had to be within 2 weeks of purchase. She said the policy of 2 weeks is mentioned on their website. I said my friend was told 30 days and I later checked the website which said 30 days also - including ‘change of mind returns’. The number of days for returns is not printed on the receipt and the lady also said the ‘manager and company isn’t very happy when they take change of mind returns after 2 weeks’ which does not sound like a concrete policy.Update: I returned to the store a couple days ago and another lady told me their return policy was 7 days. I was now more confused about their policy as it was not written correctly anywhere. The lady also informed me the store had a change of name (and possibly all policies and owners too?) from Monday 12/12/2022 and said she was unable to help me because of this change. I explained the frustration as a customer, as the return policies were not clear and several different employees have given me different answers. I am disappointed with how the situation was handled and this will be the first and last time I will shop at Amcal.

There was a bit of confusion with my prescription getting sent from another pharmacy and it was becoming a little bit stressful. I felt like Linda went above and beyond to sort it all out for me. I really appreciated it and it honestly made my whole day!

To get a statutory declaration done went there for twice the first time the pharmacist was on the phone not available and the second time there were two receptionists one said she is available but the other one said she is not in but I can see the pharmacist behind the counter.I am happy to donate a $2 coin for doing this for me and I know the pharmacist is in because I bought medicines here quite a lot of times.As they are not willing to help me when I need I will never come back.Priceline in Eastland they have the best staff and pharmacist.Got the document declaration done in 2 minutes.

After taking several documents to be signed, pharmacist abruptly stated that would be $4 after the fact. No previous mention of cost and surely part of the privilege of being a Justice of the peace.AVOID

Very friendly and efficient service. I want to say a special thank you to Nandita for her outstanding customer service. She truly cares about providing good outcomes for her clients, and is the reason I am a repeat customer. She is an asset to your team at Eastland.

Refused to give contraceptive pills. I understand the risk in taking such medication. However I work in the dental medical industry. I would have appreciated if “duty of care” and “dignity of risk” were taken into consideration and respected thank you.

Love the service I receive at Eastland Amcal Pharmacy. They are so efficient at taking my prescription orders through the Med Adviser app. When I arrive they always greet me by name, and all the pharmacist in the years I have been visiting have been so knowledgeable, and have given great advice. Pharmacist Monid was also expert in giving my partner a flu shot and so caring. I have utmost confidence that the team will provide me with the best health care possible.

Thank you so much to your amazing pharmacist Monid. She provides absolutely wonderful service and is so caring and compassionate. Not only does she provide and deliver medication to my elderly mum but maintains a very open communication line with mums doctor and myself which makes caring for my mum a lot easier. Thank you.I highly recommend Eastland’s Amcal chemist for all your families health needs.