I-MED Radiology Network

Went in for an MRI. Lovely technicians. Modern, clean, and friendly feel. Thanks team.

I just wanted to thank Robyn, I rang to make an MRI appointment at Box Hill, unfortunately they were booked out until after my appointment with my specialist. Robyn's customer service was second to none. She called me back and arranged an appointment at another service. She went above an beyond. Thank you.

I was given an appointment for a test that they dont even offer. I specifically checked twice while booking, since not many centers offer that test across victoria. I was told that they are absolutely sure about it. I drove 20 KMs with a broken leg , only to be told by the staff that it must have been 'mis-heard on phone' and 'these things happen'. I was shocked at the fact that not only the staff is untrained also super rude. Hope atleast the radiologists working inside are better than reception staff.

They don't have any of their fees listed on their website, and I just hung up after over 30 minutes waiting on hold trying to find out the cost. I went elsewhere since they really don't care about patients

Every aspect of dealing with this clinic was positive. Spoke with Emma during my initial call to book an appointment; she was very helpful and accommodating and took time to sort me out. On arrival, the clinic space is bright, clean and welcoming. Reception staff are all lovely and friendly, and the technicians I dealt with (Ying and Sarah) were both very professional, friendly, kind and thorough. At no time did I feel rushed, or like just another patient". I was kept informed at all stages regarding procedures and costs. Thank you all for making it as pleasant an experience as it could possibly be."

Great service this time. Doing 12 week pregnancy ultrasound scan. Angelica is so patient to explain all parts of the Baby on the screen while scanning, really appreciated.

Took my son for a CT scan here today. It wasn't busy. The young lady behind the reception was very pleasant and polite. After checking our details we sat down, no more than 2 mins a man called my son in. 5 min later he walked out and all done. Wish all medical clinic is like this efficient.

Thank you to the team at I-Med Eastern Private for the excellent care today. The lady who originally booked me in was so thorough yet efficient and Andrew in MRI who did my scan was so kind and professional. Much appreciated.

Went today for MRIs ( under sedation) such lovely, helpful and efficient staff in these trying times ,with shortage of staff.Nothing was to much trouble for someone who suffers from claustrophobia they help you though.Thank you so much

Sadly my experience was terrible. On booking the appointment I told the receptionist of not being able to have a contrast orally due to severe reactions in the past. Communication was the biggest let down here.1. I advised them on the call, about my allergy to the contrast and was told I would have it IV.2. I asked if I could get my bloods done and was told No, they did not do blood tests3. I was NOT advised that I needed my blood test done prior to the MRI4. On the day I was given a container with a straw. I asked what it was and told it was the contrast. I explained why I could not have it, and the person was quite miffed and asked why I had not told them when I called.5. I made it abundantly clear when I making the appointment the reason why6. Resulted in another wait till they could get a Dr for the IV7. The Dr was great asked questions re previous history and the allergy etc - all good!!8. He checked with Pathology for recent results (very thorough) asked if I had them done, which I had not as I was not told these needed to be done prior to the MRI and also was told they did not do bloods there9.As a result I could not have it done.This waste of time could have been well and truly avoided if notes were added to the file about my allergy but also about the full requirements needed prior to having an MRI.10. On booking another appointment (elsewhere) the difference in the two calls was unbelievable. Was even told I needed to fast beforehand which was also not told to me at Box Hill.11. I have rebooked my appointment with another IMED, and the whole booking experience was completely different as chalk is to cheese, an absolute delight.On a final note, a patient is just as important (if not more) as a customer is, in walking in to a store to buy something. The whole Customer Service experience here at Box Hill was bad from the onset. Even the Security person on initial entry was rude!