The Good Guys Pakenham

I recently went into the Good Guys Pakenham in search of a fridge. I settled on a fridge and went back into the store to order it. There was no stock available at the central warehouse and the fridge was in great demand and the orders were higher than thw stock that arrived, in the meantime, my fridge that was starting to die, got a whole lot worse and i was getting desperate. Steve did his best to find an alternative at a similar price, i didn't have the budget to increase in price, the floor stock of the fridge i wanted to by had an issue with the door, but, between Steve and Natalie they spoke to the rep and they were happy to come out and do a door swap and the fridge was delivered the next day. They did a great deal on the price. We are extremely happy with the service we received.

Went there today to buy a BBQ for an engagement gift, the customer service was outstanding. Was served by Steve (acting manager) as well as other sales staff. Outstanding, friendly service with a few laughs along the way topped with excellent product knowledge. Definitely would recommend!

We purchased a Bissell upright vac at Pakenham store in Feb., 2021, it spat out the belt about 6 months later, staff member at Good Guys suggested buying another belt at local Godfreys, which we did but this belt also was chewed up by the machine, Good Guys staff member just shrugged his shoulders and said we had to take it up with Bissell, which we did . Bissell requested receipt and photos of machine roller area which we sent, but have not heard back from them since June 2022. If we could leave 1/2 a star we would, very disappointing! This vac was sold with a 2 year warranty, which neither retailer or manufacturer seems interested in honouring. Prior to this episode we had spent thousands of dollars at this store, in its present position and its previous location, fridges, air conditioners, televisions, stove, dishwasher, washing machine and numerous small appliances, but no more.

Had a great experience dealing with Steve who helped us with purchasing 2 new split systems for our home. The process was easy and even when a hiccup arose the staff were patient and helpful. Very happy with the service we have received.

Worst place to shop. Diabolical service. I will never take another sale here. I have purchased in Sydney and having moved to Victoria, went to Pakenham. I was thinking of going to Nunawading. But then decided to go to Pakenham. It was the wrong decision I made. But, that'll be it. No more orders for Good Guys Pakenham or whole of Good Guys.I was promised a delivery on Sunday i paid for on Friday. I had to call on Sunday to understand the delivery was not going to happen due to an internal order allocation error.They offered to deliver the TV I ordered in an employee's car. Well, I don't trust that would be the best option. I don't have time to deal with damages.Until I called them, they didn't have to courtesy to call me on Saturday to inform I'm not getting the TV. Neither did they call on Sunday morning. When I called, all they could say was, it's not going to happen.Very disappointed. I wanted to buy a fridge, a washing machine, a dryer, a dishwasher and a load of other electrical items. They're not getting the sale. Harvey Norman or Bing Lee would.So, that's it with Good Guys Pakenham.

Putting this on for my friend Lorraine who is not at all tech savvy.5 STARS for LUKE at Pakenham Good Guys. LUKE helped my friend purchase a washing machine at a special price and he set up a great next day delivery deal, with the set up of the new machine, with instructions and taking the old washing machine away.Great customer service LUKE. Thank you.

I placed an order & paid for a Westinghouse fridge/freezer on the 22nd of December 2022 being told there were 9 available and 1 was secured to be delivered on the 3rd of January 2023.The 3rd comes, no fridge, no notification, with no communication from the the Good guys. It was only when I contacted them that I was told no fridge would be delivered and wouldn’t be until March at the earliest.What’s with that? When as I going to be told this? The next offer was to replace an order for a different fridge to start this whole game again. Will the next one be a no show too?I’ve have been a loyal customer buying many products over the years. I am very dissatisfied with the service and lack of communication I’ve been provided.

Highly recommended.Replaced two tyres for a great price.Honest and friendly team.Will definitely go back again.Thanks guys top job!

Thank you to the lovely Georgia for the expert help we received in selecting a new washer and dryer. You we very kind and knowledgeable and we appreciate your time! Very happy with our purchase.

Store cash is the most fake advertising ever. I did 3 purchases one for $987 on 21/9/22, another for $449 on 20/11/22 and last one on 17/2/23 for $978.30. I received nothing.