Bolton Clarke At Home Support - Gold Coast

I had to answer mountains of very personal and invasive questions over the phone such as if I had dogs or security etc etc etc by their Gold Coast rep after I was referred to them by MY Aged Care for at home nursing service.I do already have 2 other providers such as Beaucare and Bluecare successfully servicing my home.Bolton Clarke responded a few days later stating that they can not service me as its not feasible,even though I are but 30 minutes or so from them in Canungra.So my worry is where has all my personal info gone ,including all the security info for my home that could makes my person or home very vulnerable if the info got into the wrong hands.

GC FrankInitially RSL Care was very helpful, but as they changed their name they also changed the service they provided. The staff who come to our place were good, but the administrative staff was a lot to be desired.They are unorganised, and unreliable. When you lodge a written complaint to their head office all you get is a phone call saying they received your letter, and noting else, no apology or any other feedback.As they say in the classics The couldn't run a chook raffle in a pub on a Friday night".The good news is that we are changing service providers."

My friend Adie lives in Maudsland. Her bus trip was cancelled for today and no one notified her. She just rang to let off some steam and I said I will review on her behalf. What is wrong with you people? Is this how you treat people? You have had nothing but lousy reviews.

Cancelled us last minute on the day our lease ends, told us that they booked us on another carrier and never answered our call again. Very unprofessional .Caused us a lot of trouble and stress. Was thinking of suing them.

Not good