Freedom - Geelong

Bought a couch and was advised it would take 6 weeks to arrive. I asked them twice to confirm that 6 weeks was correct, I was assured it was.Freedom then called me a week later and advised delivery would now be in 20 weeks.

Outstanding service from Jack. He was kind, very helpful and went out do his way to make our purchasing experience easy and stress free.. he has great attention to detail and listens to your needs. Couldn’t be happier with his service and look forward to the next purchase

Top customer service- supportive, helpful and the staff really know their products.My couch, cushions and towels are excellent quality- a really happy customer.Thank you- the staff are wonderful! ⭐️⭐️⭐️⭐️⭐️

I bought a couch from freedom Geelong. The customer service I received from Kate was excellent. She answered all my questions professionally and patiently. I will definitely come back to buy again from this store. Hopefully the wait time is not too long for delivery.

Great to have Freedom furniture in Geelong. Every time I go in there's something different to see. Bought this chair for our study and it's super comfy. I sometimes feel the bedroom section could be made to look a little more homely and less warehousy, but other than that, the store offers great products.

We visited Freedom Geelong today browsing for a new sofa. We were warmly greeted by Merccy offering assistance. She was able to show us several options in terms of what we were looking for, while answering all of our questions, she knows her product!We were looking for a sturdy long lasting fabric and only a few colours in mind. She explained the grading of fabrics to us and since the fabrics were Warwick fabrics we could easily look up the fabric online too. With her interior design background she also helped in choosing a complimentary fabric colour for armchairs later on. Merccy wasn’t at all pushy or looking for a sale, just genuinely helpful and invested in our investment. 10/10 for customer service and knowledge! We are no longer browsing!

This 5 star review is for the Freedom Geelong store only.The staff at the Freedom Store, Geelong are absolutely wonderful. Merccy and Jack in particular have been attentive, caring and understanding during a recent difficult time. I highly praise the staff.I give Freedom after sale service out of store and head office 1 star as this is the lowest score one can give.Unfortunately after sale, events are trying to say the least if there is a problem with your purchase. My new sofa took 8 months to arrive. It was defective in that the cushioning had compacted causing the leather to sag dreadfully within three months. I am little - 50 kg. I submitted a claim form to head office and long story short, this was considered a MINOR fault and I was unable to receive a refund, just store credit.After a very stressful 2 months I eventually I received a refund.If you have a warranty claim, go straight to the store. Always ask for a list of customer rights and warranty conditions in a short and concise document at time of sale. These are otherwise only available online.It seems head office have their own rules with no regard to consumer rights and what is considered a minor or major defect.Read online reviews before making any purchase at Freedom, or any store for your own safety.

Despite it being a lengthy wait for my new Freedom furniture, I was very pleased with it all when it recently arrived. I was very happy with the service I received from Merccy and Jack at the Geelong store and realise that the delay was beyond their control. Merccy and Jack were most helpful in the selection process and I valued their honesty.

Well greeted when in store however later contact left sour taste as took ages to answer 2 phone calls, don’t get back on enquires & long delays to get item seen on the floor……very poor