Milestones Early Learning Elderslie

If you want adults screaming at your kids, your child being left alone to scream, or adults losing your child altogether, then look no further! These guys will be negligent and lose your child for 45 mins while local residents try to return your missing 2 year old! Enter at your own risk!

A homely environment where children feel safe, valued and cared for. Staff are responsible and professional whilst being nurturing and friendly. Equipment is well maintained, food is high quality and the menu varied. The communication between centre and parents is clear, timely and meaningful. A lovely place to be.

This place has gone massively downhill since it was taken over by First Steps Learning Academy. Where do I begin with the long list of grievances I have with this place?One of my children has been hurt here multiple times in the same way - one time requiring stitches. After the sixth incident, I was told over the phone that the educator was “too scared” to call me to discuss the issue, so someone else had to call - safety, communication, supervision, knowledge of my child… fail.In the second round of lockdowns, I was asked to provide proof of financial hardship when I asked if the governments gap fee waiver was going to be applied - profit before community safety. We were being told to stay at home. Fail.Upon returning to the service, I asked for my access pin to be sent to me so I could enter without needing to bang on the front door (There’s a doorbell, but it doesn’t ring in any of the rooms.) It took two weeks to get sent the number. In the meantime, some of the “friendly” staff frustratedly informed me that I could just request it from management and it would be sent to me. Thanks - communication, customer service… fail.I organised a couple of casual days well in advance using their child care management software. Apparently it was all good one day, but not the second day. I found out that I had caused massive issues when they sent me an email reprimanding me for dropping my children off when they hadn’t confirmed days. Part of managing ratios at this service requires parents to be mind readers - I have been rudely directed to contact them next time… customer service, safety, communication… fail!Four week notice period to make changes to bookings. FOUR WEEKS. Four weeks that I can’t send my kids to a service that actually cares about the “service” they are supposed to provide, because this provider needs to grasp every last penny from the parents it lets down on a daily basis. I tried to negotiate my way around this, and every solution I came up with resulted in me paying full fees for a service they don’t provide. Profits before service.And the list goes on. The fees are cheap by comparison to everywhere else, but if you’re hoping for a stress free child minding experience… consider somewhere else.

All any parent ever wants to know is that their child is safe and happy. After trialing 2 other centres I have to say that Young Academics Elderslie is the right place for us. I trust the staff explicitly and he is happy and thriving! What more could I want!

The staff at this centre are so kind, caring and loving towards my children. They have an amazing experience there, and I can tell that the staff genuinely care about the children that they look after.

Highly recommend this Center. The staff are caring, friendly and very professional. The children are always happy and enjoying their day.

Since my daughter has been at the service there has been many positive changes. Milestones has really improved the learning environments, resources and attitudes. I feel very welcomed by staff and its great to see my daughter have so many friends and such a love for learning.

Elderslie is such a beautiful centre, the staff are super friendly also so welcoming, each age group has their own yards which are super big and their is such a range of different tings for the children to explore and learn.Such beautiful centre all around, would highly recommend

Overall I was very disappointed in this service, I took my daughter out after 6 months due to the high turn over with full time staff and using employment agencies for casual staff. I would never know who was minding my daughter and she struggled a lot with the constant change.

My son used to attend that childcare if I can call a childcare because it was torture place. A kid used bite him everyday and the educators never tell me nothing. He was 12 months when all this it happens. Please do no put your baby in that childcare.