Eltham Gateway Hotel & Conference Centre

Why was it poor?? Where do I start.. the room was absolutely disgusting. Beyond disgusting. We came down for a wedding and there was no other accommodation. We had no choice but to stay here and to make it clear, I really really did not want to after walking into the room. We booked for 2 nights but I won't be staying for the second. Considering there was a 'no smoking' on the door the room smelt an awful lot like smoke. If I could have slept in my car I would have. The room was absolutely dirty: 1. The bed was absolutely disgusting and after I slept in it I felt itchy. 2. The so-called bathroom was not clean. There was mould and hair in the shower and on the vanity. 3. It is very very old and dilapidated. The furniture was foul. Towels and linen smelt and were dirty. There were mice running under the bed. What I believe to be drug residue and a straw with white powder was left on the couch. Nothing positive to say. Literally not one thing. Please don't stay here. How it made it on a booking website I will never know. I went out and got cleaning products and cleaned the room myself. When I went to complain to the staff, they didn't even apologise. So rude. Sorry for rambling but this place has absolutely rattled me. *Wipes tears away* eff your house franco

We were really disappointed with our stay, one bedroom was missing a light bulb so no light, the smoke detector was taped to the roof, the shower had the hot and cold taps labelled back to front. The floor had dirt smeared across it in the living area but the rest of the apartment was clean enough. The beds were rock hard. No one slept much and we are all fairly easy going so not ones to complain. So disappointed.

Great staff and experience.Derrick is super friendlyHighly recommend.Clean and neat hotel. Recommended excellent conference centre for business meets.Lovely quiet convenient location.

Beautiful reception and the property over looks some of the most beautiful trees. Local paths lead to this beautiful destination. Quiet clean and affordable spa baths available

The only pros of this place is it s close to a bus stop and there seems to be a lot of parking lots. There is no shop close by though. You need to walk about 700m to a nearby petrol station where is a mini mart.The staff are not rude, in fact they are quite helpful and attentive if you manage to contact them. However, I would say the management of the accommodation would require a lot of improvement.The negative things are,- the condition of the room is very dated and poorly maintained- customer service is poor and the reception has no one on duty even in the day time. The emergency number stated on the door is not working. You need to call a landline advertised on their website.Probably would not stay again. Will I recommend this motel to others, probably not...Reading the responses I found the owner is defensive and would turn around to accuse the guests of all sorts of things if U said they are not good.. my room was not messy at all.. it s single occupancy. During my stay there was two blackouts on the whole premises and no one attended to the power outage as the hotel staff were not on site... You can rubbish me more if U like but this is the truth

This is one of the worst hotels I've stayed in, globally.As a background, I stayed here to attend a nearby wedding. There are only a few choices in Eltham so we decided to have a nice week and get a decent room to enjoy. We ended up leaving a day early just to get out of the place. Got a room at a 5 star hotel just outside Melbourne CBD for less than it cost us per night in this place. As we knew several of the other guests at the wedding, many who were staying in the same hotel, we asked them their thoughts on the rooms they had. No one had anything positive to say.Reception was closed when we arrived at 2pm (on a Wednesday), despite signs saying it was open.Stayed in the Marble Room, the 'best' room they have.The smell of the room was awful.Lipstick all over the glasses, plates and cutlery in random draws.Air conditioning was broken.Mould all through the showers, bring some shower shoes with you. Half used shampoo and soap bottles.Broken light fitting above the spa, with electrical socket hanging down. Hope you aren't in the spa when it falls.Smoke alarm for the main room was safely installed...in the back of a kitchen cupboard.Non fire code door handles (and chains), if you manage to wake up before the fire gets you, good luck getting out. Fire escape plan was lost behind the TV.They say they offer 'room service' (and were still advertising this as a selling point). The attached restaurant was closed down and looked in a similar condition to the room.All the couches and seats were filthy, as was the carpet.Main bedroom window (at ground level) was broken and could not be locked and or closed. Great for those 7 degree nights.Also a benefit when there are several drug addicts seemingly living at the motel. Who like to scream and curse at their children at 1030pm. If not that, asking you for drugs and generally harassing the guests.After all that, it's hardly worth mentioning but they also advertise a DVD playing which was no where to be found. There was also no welcome book of any sort. I don't expect a Hilton style binder but something is better than nothing. Additionally they are clearly using old or doctored photos and false advertising on their site.We asked reception for an extra blanket to combat the air conditioning not working. They never returned with it. After hunting them down their response was 'oh, you wanted it now?' That was after waiting for over an hour.At $249 per night (as per their website) you can get a much nicer room at the Adina Pentridge Hotel for less and use the remainder for an Uber or cab. Even if it (somehow) cost you a few dollars more at least you wont get tinea or electrocuted.For anyone who read through all this, and still wants to stay there. All I can say is; good luck. I hope your stay is much better than mine.

Nice little getaway from busy city life vibe but still close by if needed to get back.Room was awesome and the staff were always able to help with anything etc.

Do not stay here. Would have done zero stars if I could. Was asked to stay in our car for over twenty minutes in the 35 degree heat while they got the room ready ( it was 7pm). Room smelt so strongly of cigarettes and musty. The shower and bathroom hadn't been cleaned. Rubbish on the floor. Cobwebs were all through the room. We asked to get the cleaner back and when they came he couldn't speak English so didn't do what was asked. I wouldn't have let my dog stay in there let alone my family. Reception didn't want to listen just gave a refund and told us to leave. Was a terrible upsetting ordeal for my young daughters. Photos don't do it justice.

Reviewing regarding Felix’s customer service. Unfortunately I had to cancel my booking and explained what had happened. Although there was a cancellation fee, he was very understanding of my situation and waived it for me. Very quick in getting back to me as well. Thank you for that Felix!

Rule #1 - you get what you pay for.Pay little, receive little. Pay a lot, receive a lot. That is fair value.My videos will help give you an idea of what to expect. For maybe $100-$120/ night it would be good.