Carpet World Pakenham

We had inquired about getting a carpet for our 3 bedroom house and had a lovely gentleman came visiting us to measure the rooms. He told me their priority was to get the best results for our customers. However, it was an absolute lie and I didn't find it to be true when I visited their store today. We went there to have a look at a wide range of the carpets and waited for good 5-7 minutes and guy (Mark) was inside who looked at us from his office but didn't come out to ask what we are after. We were talking to each other about whats happening and he came out for a very quick second said hi and went back. We were utterly frustrated with the behavior they had for their customer and we chose to walk out as we were not being served in fact we were simply being ignored.I later texted the guy for not serving us and he said i had to take an important call" that's completely fine but at least tell us that you will be back shortly or something.I simply refuse to go back there.Sharing my personal experience only. Not an advise to the others."

The service was outstanding, and I was pleased to be assisted by Mike. The flooring team did a fabulous job. I would recommend everyone to use their products and service.

I visited this store on Saturday. When I walked in the man from the back office looked over and continued on with what he was doing. After about 5 -10 min he came out of his office and I then asked a few questions in regards to getting some carpet and hybrid flooring laid. I really felt he was not all that interested in what I was saying. After a few minutes the phone rang and he said he had to take the call. He answered the call at the counter and then left the counter to continue the call in the office. I was left at the counter waiting even though we had been in mid conversation. Five minutes past and he was still on the phone. Feeling awkward and uncomfortable I walked out and I will never be back.

Good old fashion service here. No sale pressure just professional advice and assistance. Looking forward to our free measure and quote on Monday.

This was the second time we have used carpet world & would highly recommend Nick as he knew the products inside out. We also took several rolls of carpet samples to try. Colin his carpet layer was excellent extremely hard work & should be highly commended for his workmanship. Thankyou Nick & colin for your work.

Got carpet and floor boards laid in Warragul by these people two years ago. Was frustrated beyond measure at the delays and lies told at the time but didn't feel the need to leave a review at the time. Now that the carpet has all lifted and the floor boards have all buckled I feel the need.Disgusted with the workmanship and service. Never again. Avoid.

After being quoted $10k+ and 7-12 months wait from other well known" stores we were extremely happy with our Carpet World experience in Pakenham. Almost half the price

Carpet call did an amazing job with my flooring. they were cheap and great which you would want for your home. the flooring looks amazing and the tradesmen attended were professional and accurate.I would neglect the other bad comments and go for it because the team supported me and whem i asked them about the comments they assured me that they will do a good job.

This is the place to buy all your flooring, the boys here are very good at their job and the selection of floor coverings is exceptional. We've used these guys for our investment property and our last two homes and did up parents home with these guys. The best.

A pleasure to do business with. Would highly recommend to anyone. They know their products and were extremely helpful. A great local business to support. Thanks Mark and Jerry (the weekend guy) and Joel their flooring layer.