Repco Caroline Springs

PATHETIC STORE AND PATHETIC STAFF.took a battery for replacement under warranty after what RACV said was a bad battery.Female manager advised battery is fine and didn't even know positive from negative terminals on battery when testing battery 2nd time for some reason just to avoid replacement.She then said on record which anyone can contact me for and current affairs and racv have a record of too, that RACV by default states always that batteries are faulty and we should not trust RACV"Then she goes on to say she has a friend working for RACV who stated all batteries are told to be needing replacement.When questioned how you can defame a big company like RACV she went all silent and defensive.I have it all on audio recording and will await your general manager to contact me within 3 business days or else this is all going public.Bunch of pathetic staff and manager."

Always have a good experience here, had a really helpful staff talk to me about spray paint. He went into detail and helped me choose which is best for my project.

Went into Repco Caroline Springs today to get some new wiper blades I was served by a young gentleman named Jacob, his product knowledge and customer service was 10/10 keep up the great work Jacob!

Very helpful and friendly. Shane is awesome and know he's stuff with anything automotive and always gives the best advice

It's 8.45am and this Repco store at Caroline Springs is not open yet. Kudos to repco staff and we have to wait for another 30mins give a try whether they would be still closed. Good job Repco

Disgusting customer service.Purchased a Repco battery (40 month warranty) that went dud before 24 Months. Got it tested on their machine that “passed” and refused warranty.Explained to the worker that the battery is toast. After losing charge overnight UNPLUGGED. (Also checked alternator which is fine, and 17 milliamps of parasitic draw which is fine.)Worker was dumbfounded and didn't move as if she was a tree.Got a new battery through SuperCheap auto and fixed all the issues which proved my point.If you work in an automotive store, have knowledge or look for another profession.

I wouldn't try to stay away from this Repco.. Bought some items on Thursday and next day there were 20% discount for all items .. checked with them whether I can get the price difference but they said no way .. however Autobarn and super cheap auto they refunded the difference without any questions asked .. I prefert go to Autobarn or supercheap ..Repco is completely money focused not customers .

Came in today needing assistance with a rear windshield wiper. Upon entry i was immediately greeted by jai!! His personality is awesome great customer service and very informative on what i needed!! Good job jai, definitely keeping the customers happy, positive and bubbly is what we need :)) keep up the good work !!

Came here today to get new windscreen wipers. The young man that served me I believe he's name was Jai was amazing!.He's customer service was above and beyond. This young man deserves a pay rise. 100/10 for customer service. Thank you, Jai for going above and beyond I will 100% be back to repco Caroline Springs.

I bought a toolbox and it was not complete, called to let them know and immediately went back there to show them about it. The guy told me to come back the next day as there is no other stock and the manager will be there and provide the replacement. He said not to carry it back and keep a hold of the toolbox and they will provide a complete one. I said okay, the following day I went back and told the manager about it, and she said i have to take the box again. I asked them if they can get it because I drive far and carrying it is too heavy for me. The manager insisted for me to get it and carry it back to them. It was so inconvenient on my part. I have been driving back and forth without hearing them say sorry or we apologise for the inconvenience. Carrying it is too heavy driving there is far then i just receive a rude service and mean manager. At the end I just returned it, too much drama and back and forth they don't realize i also have work and family to attend to and it was so upsetting, their treatment is rude, I think providing good customer service or just being nice is enough however, its just disappointing. Just sharing in case someone had the same experience or before leaving please always have a time to check on your product. I just trusted them as it was new but at the end of the day it was not.