Daikin Australia Pty Ltd.

Bought a Daikin Split System and the outdoor unit failed after 11 months. It's been 5 weeks now (hottest part of the year) and we still have no date as to when it will be repaired. They are keen to get you to install a system but there is no support if it fails. They don't respond to emails, and I can't escalate as no one is ever available - either gone home or in meetings. Their business model is to outsource repairs and service to external contractors who have no visibility of the Daikin systems. Daikin have no visibility of the contractors systems so no one knows whats going on. Expect to be on hold for minimum 30-45min a time when you do call for an update. They customer support staff are helpful and sympathetic however. Still no word as to when we will get our air con running again.

Bought a Daikin FTXM25QVMA from Charles at East Coast Air Electrical who also installed it. The machine was nothing but a problem. Several times the machine reported an F3 error while under warranty, called the installer who said to simply reset the power and it would be fine. The fault came up again, again while under warranty. He sent one of his employees out who did nothing but pour water down the vent and reset the power and said it was fine. East Coast Air charged us $220 for the call out. Less than 6 months later the machine totally failed even with a power restart and was now out of warranty. East Coast Air's attitude was as it was now out of warranty it wasn't his problem. This was all in under 5 years!Daikin came out and said the board had been fried and replaced the board for $ 600 and the installer also installed a power switch for the unit for an under the table $200 cash payment, while on Daikin's time assuring us this would fix the problem. 20 minutes after he left, the machine failed with the same error. Daikin came back out and told us the compressor had failed and it would cost close to $2000 MORE to fix! We have opted to instead buy a Fujitsu, but due to the poor nature of the install this is also costing several hundred dollars more than anticipated to replace!We will be going to Fair Trading both for East Coast Air Electrical and Daikin over this matter.

Appalling customer service paid over $2700 for repairs to my Daikin Unit , which is still not working properly I have no idea what that technician repaired , he looked confused on every occasion & all the office could say was it's a process of elimination what a crock , after my last review Anita was to get back to me after I furnished all the relevant info. They obviously don't care about reviews but woe be tide it will bite you Daikin in the behind very soon

I reported Daikin air conditioning not working in December. This is during the warranty period. It is now March and the air conditioning is still not working. An entire summer without air conditioning. Multiple faults one after the other has meant that despite multiple technician visits, we have had not one day of air conditioning in over three months. With Daikin, you don’t get what you pay for.

I had a Daikin installed in 2021by a professional person. It stopped working about 3 or 6 months after it was I installed. It got fixed, but only worked for a further 3 months. It was fixed again in November last year and it still does not work. So a totally of 2 times this will be the third time when it does get fixed. If nothing is done with in a week im taking the matter to a current affair.Thanking you Miss ShermanBev sherman.

I have several Daikin systems that have always worked perfectly; three split systems, a multi-split system and a ducted system. I would definitely recommend them to anyone. A big overseas business investing in Australia is always a good thing. Many products are actually manufactured here in Sydney employing a significant number of the local workforce. Great to see.

Awful Awful unit. Please don't buy a Daikin unit. I have a unit which is about two years old and I've used very sparingly. Maybe 10 times each year. Switched it on today and it's throwing a L5 error. How can something so unreliable be sold and have returning customers???

A Daikin multihead split system in an apartment complex failed just before warranty expired. Daikin sent out a technician who confirmed a leak (well, the remote is already saying so!) but was not able to locate it or fix the issue. The issue remains unfixed after years and now that the system is out of warranty, Daikin has no interest in assisting finding a resolution. Numerous authorised repairers have been approached to try and locate the issue, all failed.No one can say with certainty whether there is a leak in the indoor/outdoor units, or whether there is a leak in the pipeworks throughout the building.Maybe this sort of issue is rare, but it goes to show the lack of care Daikin has in customer service.To whoever is building or buying properties, especially apartments, make sure you don't have a Daikin multisplit system installed because when it fails, you are doomed.

Daikin RXV85LVMA system installed 6 weeks ago and was reported officially DOA by installer 11Jan 2023.NO Contact from Daiken re warranty repair.I will advise anybody considering buying Daiken to forget about them and purchase from a different manufacturer as their communications and warranty is disappointingly hopeless.

We completed a brand new build and fitted a split head system throughout the home.Within 10 months The unit in our bedroom came up with an error and we called the aircon company who installed the system to review. They immediately placed a claim under warranty with Dakin.I did not hear back for a month. When I followed up, the independent company had not started anything and mentioned they needed to order a part.When they eventually sent a technician out (3 months later in total) they simply tested the error and said they would need to get approval from Dakin to make the repair. (so what part were they waiting for?)I was then informed they need to Rip up our new wall despite the unit being in an attic. I ahd to take photos again even though the technicians were just on site. (shows the lack of detail and hence confidence i have in this company)Another 1 month later I still don't have a working unit in our bedroom. I have had to unpack the attic this unit is located in 4-5 times now which is getting extremely frustrating.I still don't have Aircon and basically didn't for the whole of summer.GO WITH ANOTHER COMPANY