Southern Cross Care The Lodge Lourdes Valley

Very nice and has some nice fish

If there was a minus score I’d select it. The awaiting placement facility is beyond words. Filthy, infrequently cleaned (Eg I watched a used RAT test sit for days in same place in my dad’s room, empty bottles in a cupboard left behind and I could see dust and grime without my glasses on ). The food is appalling, but worst of all the service is practically inexistent! Understaffing is blatantly obvious as is staff that are poorly trained and / or honestly don’t care to do anything. The agency staff palm everything off with “I don’t know, I wasn’t here” etc They say they will attend to something simple you ask for and then disappear. It’s already a distressing situation, shame on them (especially management ) for allowing this and making it worse.

Very professional and personalised care. They even allow dogs to visit the residents. Top class

Beautiful place, very lovely staff

My mother was placed there on an interim basis staff was quite nice the food was absolutely disgusting quite inedible in fact I don't believe they know how to care for a person with dementia as they should be cared for they really need to do something about the Improvement of food for people like my mother just because they don't understand comprehend things they can't be given food like y mother was expected to eat

Overall good care of their residents my mother is currently there on respite

People crying out all nightDirty roomsStaff trying but no where near enoughNo obs done on my father with cancer

Good friendly staff, good location and facility easy parking

Very pleasing surroundings and very respectful and considerate care.

Have had a relative living there for over 10 years. Good care but as everywhere, not enough staff.