Fraser’s Cycles

Great sales & customer service from Todd. Amazing level of attention and gave me the full workshop tour of the facilities. Huge selection of bikes and accessories, would highly recommend dropping in.

I always get looked after at Fraser’s. Been going there for years, have purchased a few great bikes here & had plenty of repairs and services done. Today, it was my sons bike (which has had its best days admittedly) needing brake repair. The guys and girls we’re flat out and fully booked, however Sam still made time to do a great little service and get his bike back on the road safely for a little longer, and at a more than reasonable price. My son was so happy Sam, thank you for your time and great work. Thank you to Scott also for his warm greeting and friendly banter, 5 star service all the way.

Poor customer service. Went into the store yesterday and took 15 mins to get spoken to, lots of staff standing around and no one bothered to speak to me. Only after my partner who later came in, a young store employee finally asked if we needed anything. Then went to pay and no one wanted to serve us. Stood there for some time, then was not even greeted by the girl attending at the register. Really disappointed with the way we were treated.

Had a great experience with the team at Fraser's. They went out of their way to find the bike I was looking for (they didn't have it and there were limited numbers in stock anywhere) and kept me informed as to how the search was going. After a couple of days they contacted me to say they'd found my bike and the rest is history. Very friendly and helpful when I picked it up and really happy with the service...oh, and the bike is awesome!

Very friendly staff. Brought in my grandmother's wheelchair and they fixed the tires for free. Truly grateful for the team at Fraser's.

Best bike shop In Sydney. Great selection of bikes, a wealth of knowledge, and very good customer service. Highly recommend

Recently made a purchase with Fraser's for a Wahoo Kickr Bike that unfortunately turned out to be DOA.To limit my inconvenience Fraser's forward ordered a new bike while we arranged for the other to be collected, my bike, being a version 1 product was no longer available due to a version 2 release that was more expensive, so Frasers covered the costs and expedited the solution, what more can a customer ask for really? Everyone at Frasers who I dealt with was exceptional, but a massive shout out to Grant who read between the lines, sensed my pain and presented the action plan, he obviously understands how to gain a lifetime customer, and was the driving force behind this review and my Today" happiness keep up the great work Guy's"

I alway get really good technical service as well as general service. Someone always ask if I need something, and get help when they're not sure. They don't mind that I source items and parts elsewhere, and that my bike might not be from their store.I've spent hundreds there recently due to the customer service alone. Please look after you staff and preserve the culture.Big thumbs up for Ryan, he's helped me a bunch with some technical questions

Friendly staff (three different people helped me while I was trying to find the right bike for me). Very knowledgeable and easy to deal with