James Lane Auburn

Store Manager is amazing. I love the variety and the bargains. Pictures, rugs, lamps and so much more.

Went in today to buy cushions for both my formal lounge and family room. Was served by the beautiful Chrissy in auburn store. She was absolutely beautiful and so helpful. Service , prices and products were fantastic. Will definitely be back .Also would like to mention the store manager helped carry the bags with me and mum to the car. What a sweetheart .

Kristie and her team are super helpful, lovely and kind. I've checked all outlets in the Aubrun Megastore. Kristie is the sweetest and James Lane gives us the best deals for their high-quality products. I really hope, their business grows stronger. Thanks for everything, James Lane!

After buying a dining table and buffet at the end of Dec-21 for more than $2,000 I was told delivery in 3 weeks.3 weeks came and went with no phone call or email so had to call and find out that the goods are still in Qld. And will be delivered 1st week of Feb.Early Feb came and went and again chasing them up am told it's still not in Sydney and will arrive end of Feb. After waiting more than 6 weeks for a dining table I had to cancel the order.These people have no clue what's going on and their customer service is even worse. If you can't get goods to customers in a reasonable amount of time don't sell them!!!

3 seater sofa delivered without the clips to attach all parts together. Called the store immediately and they advised that manufacturers warranty claim will be submitted, so had to use the warranty from day one.Auburn store asked me to contact the head office to check how quickly they can arrange someone to bring the clips and install them.Called the head office and expressed my disappointment. The answer I got that they have HUNDREDS of warranty claims (this is a BIG concern about the quality of their products) and I have to wait in the queue.I requested to arrange a refund if can't get it fixed ASAP as I have function happening next week. This was Saturday, so they asked me to call back on Monday.Called again Monday morning and told the whole story again and asked for a refund if issue can not be fixed before the end of the week, the lady (her name Mandy) said I am rude and she lost her patience and hang up the call. Called back and asked to talk to the lady's manager about what happened, her manager apologized and arranged team to attend and install the missing part by Thursday.I requested her manager to open investigation about what happened and listen to the recorded call when the lady called me rude. I insisted to do investigation and send me official email about the results of the investigation.The manager didn't send any email, so I called back after two days and asked for the email, she sent email that they still investigating and she will keep me updated. She never updated me for more than three weeks and she will never do. Very rude and poor service.INVOICE 1261528WILL NEVER USE JAMES LANE AGAIN

Great customer service from the James Lane staff at Auburn!We had purchased our gorgeous couch for our new home and had a really great experience, everything from first point of contact in the store right up until delivery was fantastic.I recently referred my sister to James Lane & she has now bought a couch, it is yet to be delivered, but she has, thus far; had a great experience.Will keep referring people to this store!! 5 Stars!

My husband and I had been looking for a 3 seater with chaise and recliner sofa. There were other stores like Plush , Nick Scali and Freedom that we looked into, however upon reading reviews we were hesitant to commit to the 12-14 week (minimum) delivery time as well as the warranty being honoured had there been any issues.When we walked into James Lane in Auburn, we were greeted by the lovely store manager Kristy who was very knowledgeable and showed us a range of sofas to suit our needs. She wasn’t pushy and allowed us to take our time with testing out the sofas in store.My husband and I decided to sleep on it and come back once we made a decision, however it only took a day and we came back to James Lane to purchase the Axel sofa after reading other positive reviews with the company.We were able to have the couch delivered within the following 4 days which was excellent!Upon putting the couch together, I did notice an issue which I emailed the store about. After a follow up email about a week later, I received a call from Bhavika who was able to resolve my concerns quickly and I was very happy with their willingness to rectify to the issue.Overall I am very happy with the service both during and after my purchase.If you’re thinking about whether to commit to a purchase from James Lane, I would say go for it from my experience in dealing with the company!

My brother purchased sofa from this place. Service of staff is very good. Staff is very helpful and polite. Product quality seems to be very descent. Product is expected to be delivered on time, hoping their delivery service will be also good.

Customer service was brilliant from Kristie, so helpful and easy to deal with. Knowledgeable and genuinely happy to help us. Thanks Kristie! Haven't gotten our couches yet but were comfy to sit on in store