Hoppy's Carwash Bowen Hills

ARROGANT & RUDE!I was skeptical based on the reviews I read but thought I’d give them a try. I was greeted by this self entitled employee who told me to go through the auto wash after asking for a hand wash. After firmly requesting a hand wash he typed it into his phone and then told me to go inside and pay. With no understanding why or where to leave the car. When I moved it not to impede other traffic he glared and said for me not to move the car. I said not to worry and drove off.I won’t be back.

Purchased a standard car wash $25 to test the place. Turns out the clothes used to dry the car had wax on them. Soon I got closer to the car the marks were so visible you must be blind to miss them. Simply no care factor from staff. Black cars are annoying to clean however that's not an excuse, rectified within 3 minutes myself.

The most distressing and disgusting experience of my life with a car service. Took my car here to have it cleaned prior to selling it. And then when I go to collect my car the windows all have marks all over it from the cleaner they had used to clean the windows. I asked for the windows to be cleaned again and instead of a calm conversation I get yelled at, talked down to, sworn at and made to feel small. This obviously upset me and I asked for the manager at which point I found out the guy yelling at me was the manager. I asked for the head office number at which point I was told no.I repeatedly asked him not to yell at me and to have a conversation with me, I repeatedly asked him to speak to me like he’d wish to be spoken to. I repeatedly asked him to not talk down to me and none of it was listen to.No one should ever. EVER be spoken to in that manner. The damage to my car that’s nothing, that can easily be fixed. But the issue here is the lack of empathy, human decency or consideration taken by the manager to even have a basic conversation with me.I want the head office of Hoppy’s to contact me and explain why this was allowed to happen.

Hoppys Bowen Hills - We had our car washed on the weekend and afterwards we noticed the plastic cover for the side of the drivers door handle was missing. I spoke to the attendant and he identified by their photos that they take of the car before it goes through, that it was there beforehand so they looked for the part. They couldn't find it as the pits were full of water but were assured me that they would get back to me after they checked the pits in the afternoon but no one called. After a couple of days I tried to call but their number just goes to a voice message with no option to speak to anyone so I sent an email as they advise to. No one has bothered to get back to me about this. It looks like this company take no responsibility for the damage but we will be ordering a part then taking the invoice into them for reimbursement but no doubt they will try and get out of paying for it. It's a shame as we have always taken both of our cars there but will never be going there again.

Just got my car cleaned, paid $75. When I pointed out that there was still mud at the side of the wheels I was told the car needed a polish (the car is three weeks old). I said you don’t polish over mud. I was told that’s what was needed. So I told them don’t worry, I’ll take it somewhere else next time and I was told by the manager “that’s a good idea”.Don’t use Hoppy’s car wash.

The self serve pressure washers aren't very powerful and cost more than other locations.I used the best program on the Auto wash and it's garbage. States underbody wash but blasts water only for 5 seconds. I've still got sand all over the car and dirty spots everywhere.Can't talk for the hand wash team as I've never used them

Very poor.I paid $380 for wash, full clay bar, cut and polish to 1 door panel, steam clean dog hair removal, leather clean.Got the car back, no marks removed, still lots of dog hair, mud in the wheel arch's, film all over car from clay bar. Honestly exact same quality/ result that I get for $50 at a Westfield car park hand wash. We paid the extra to get it all sorted and nothing was.They have no idea how to clean a car anymore. Used top be really good.Bitterly Disappointed!!!!!

Dropped off my ute for a full detail ready for sale last week at a cost of $310. To say I am disappointed in the clean is understatement. See attached pics. My rear number plate and lights had not even been wiped, dirt marks and dust still present internally, dirt still in the tray a simple hose off could've fixed, and cobwebs left on the rear tow bar. The list goes on!I did not want to publicly provide a bad review without contacting Hoppys and giving them a chance to respond. Firstly I called them which redirects me to their email (I assume this is to avoid responding to customer complaints) . So I then sent through an email with my photos and issues and after 5 days still have not got a response. I can only assume if I do get a response it will be a veiled apology with $0 refund.It was a terrible job done with no care or attention whatsoever. Won’t be going there ever again and can only suggest that you do not go there either!I have now had to clean the car myself to a standard that's ready for sale! Absolute disgrace.

Unbelievable service. $42 for an external wash with tires. I have four guys working on the finish. Best car wash I've ever had. I'll be back!