Cotton On

Understaffed? The last three times I have been in store and wanting to try on items, there has been no staff on floor and I've had to wait upwards of 10minutes for someone to come and open a room, or wait for one other customer to leave their door open so I can duck in next.

Very poor customer service and rude not only from one girl but two I asked a question about the promotion on the shirt s if you could mix with the guys ones and was told to read what it said. Then when I purchase my products the girl was having a bad day I said I didn’t want the water she said there’s your shirts rudely I won’t be shopping there again.

Front of store looks clean and they always have items by colour range to entice the customers in. Getting customer service on the other hand, is not good. The assistants always look like they are too busy to serve customers needing assistants. For that reason, I give only 3 stars.

Great service from Zoe at Airport West.She assisted my daughter and I with jeans in the fitting room and was so lovely and helpful.A great asset to your team

Went into cotton on and asked about the curve section for plus size women. I got told that they don’t have clothes for ‘fat’ people. I walked out straight away.

Sorry guys but what is it with the loud music in the store? When I shop I like it low and relaxing so I can think. Please lower the volume.

Very disappointed that this cotton on doesn’t have a plus size section. I was told to either go online or go to highpoint. Shame.

Finally found the style of pants my daughter was looking for. Unfortunately we weren't able to try on or purchase anything. Plenty of staff around, but we weren't acknowledged in any way. It was 20 minutes before closing, we needed to quickly try on the pants to confirm the sizing, but the change rooms were blocked off. A flimsy handwritten paper sign hung from a clothes rack facing away from us saying the 'Change room is closed for cleaning', a staff member was vacuuming, saw us waiting for her to complete the cleaning, but didn't think to let us know that this 'cleaning' was their way of preventing anyone trying on clothes before the store closed. After waiting for 10 minutes, being seen and passed by the many staff in the store without any interaction, we realised that we weren't wanted or welcome and left. A frustrating and disappointing experience.