Fantastic Furniture

For the last 3 como items I've purchased (bed, tallboy and wardrobe) all 3 have had a crucial piece missing, and after calling to inform them which piece was missing and being told the most recent time to come in to get the missing piece they ended up not having it in stock to replace the missing part.

Had a good range of stuff. We went in looking for a single bed for our kid and walked away happy with a bed and mattress.

I think some of their items are overpriced for the quality they are but they are still cheaper than high quality items, so you get what you pay for. One unhappy experience I had was when I bought a bed package and they said they didn’t have all the items so had to order it and it would come in 3 weeks. 2 weeks passed and I went in to see how far away it would be as I needed it pretty soon. The member told me that it was 3 weeks away.. I cancelled the order there and then because I didn’t want to wait 5 weeks or more.

After waiting months for our couch to come we got the text to say it’s ready to pickup. Get there and they only ordered half the couch and not the chase. Absolute stuff around organising a trailer and car then the staff mucking us around to pick another couch to tell us it’s an extra $700 not $200-$300. Not worth it at all

Bad communication and long wait times. I emailed multiple times to get an ETA for delivery of a sofa and got no response to start with then an email basically saying ‘I can’t tell you’. Seems like different departments within this business aren’t allowed to communicate with each other. Eventually got a call after 3 months saying it’s gonna be another month or I can cancel it - which seems pretty unprofessional?

As much as I love there stuff, it's the old saying, you get what you paid for"... Disappointed to find out five year old Faux Leather lounge

Absolutely appalling service ordered and paid for a lounge was told 5 weeks that come and went got a call today to say lounge won't be available till May no thanks give me my money back

The worst customer service I have experienced. Couldn't even pay the workers to greet their customers.

In the 18th of November my husband and I purchased our a two seater couch and two chairs paying a deposit. We were told it could be up to 10-12 weeks but shouldn't be that long. It is now the 8th of March!!!!! The staff have given us the impression that they couldn't care less. We have rung and visited the store to see where our furniture is. Kept saying 2-3weeks. Finally we were told when the couch arrived. We paid and were told that they would deliver it today. We rang today to see see what time it would arrive only to be told it had not been booked with the carrier and they would not deliver until we paid for the chairs they hadn't even orung and told us they had arrived so how would we know to pay!!! Now arriving next week. 4 months later.! Not good. Staff need to learn some manners and good customer service