Nisbets Express Catering Equipment

Terrible warranty service, brought 2 Apuro induction tops from there Brisbane store in October last year. 1 was completely faulty from the get go and had to get replaced. Tried to get me to pay for re installation initially.Then a few months later, the other knob fell off and turning pin fell back into the device, rendering it useless on one hub. I asked for it to be repaired as it is only 6 months old, and we are at the restaurant just 3 days a week so hardly any use, they refused saying it was wear and tear. WHAT A JOKE.Poorly designed cheap equipment, my fault really for buying it in the first place. In touch with a lawyer for potential legal action, Dont care about the money, more the principal.

Amazing service, love the staff here at Nisbets Eagle Farm. They are always super friendly and and helpful. Great range of products.

I called to ask about a product late last week (with no actual knowledge on the product as I was purchasing for someone else) and Shannon was so so helpful. She explained everything, checked the stock and even went and checked to make sure the sizing would fit in the product! Exceptional customer service, honestly thank you so much Shannon!Price was also the best around!

WARNING do not buy from them.They are scammers and they have a poorest customer service ever.We purchased a new dishwasher from them that they had on display. They sold it like a brand new and we spent more the 4000$ on it. It was bended a bit on top and we asked them what happened if is something wrong it it. They said just to bring it back and they will refund it.They dishwasher resulted faulty from the moment we plugged it in and they don’t won’t to refund our money back plus they said is not they problem as we should deal directly with dishwasher brand.I purchased it from them so I expected them to find a solution but they just played with us for 2 weeks without no solution. They shouldn’t sell display products if they do not offer a refund in case is damaged and they should be clear that they not gonna help you out with the products that you are buying from them.Save yourself time and go somewhere else, they are just the worst to deal with, rude and they deny the evidence.

Great service. Just need a massive re stock. Out of stock of everything we went looking for. If you go call first so your time isn't wasted.

Well, nisbets adverised their sales and clearance, made my purchase, they delivered the expensive items and promised to deliver the rest in 2 weeks time. After a month I called them, they said, that is it. No more deliveries for you, this items are now sold out. What, but I paid for them. And guess what they said!! “It is what it is” and you can do whatever you want. If you were giving it to me for free you would have been more business sensible. Pathetic service. Never again.

I am happy with the staff in store but extremely bad experience with online purchase. Listed same day despatch in the website but they did not send out my order after a week until I rang and they said they are doing warehouse transfering and thats why my order got missed. No solution can be offered for their mistake. They cant deliver to me immediately from my nearest local store, they cant deliver to me using express service, they can only do normal despatch. I rang on Mon early morning to chase up and they promised they will send out on the same day, but i only received notification from courier receiving my parcel on Wed.. i need equipments for brand new cafe opening, and i have to redo my shopping all over again myself at other stores before the deadline.

Are you serious... i am disappointed to read such negative reviews. I had the best experience ever with this company i would rate there customer service top score. I purchased an ice machine around a year ago.which has been a well used item in my home and reliable. The person went over and above out of there way to get my delivery sent to eagle farm and pick up was a breeze. I get regular emails which keeps my exceptional customer experience in mind. Regards

Absolutely disguted in nisbets. Not the in staff in store but everyone else that works for the policy and on their damaged goods policy. This is not the first restaurant we have used nisbets to supply oue goods from. Broken bowls arrived, going to lose hundreds of dollars on the sale price of the 80 items we ordered and we were offered a 30 dollar voucher and no replacements.Pathetic considering the thousands and thousands of dollars we spend with you. Will never be shopping with you again and will be sure to remind all of my fellow business owners of how badly they treat their customers when all of the equipment arribes broken in the mail. The other reviews say the same thing

I am very disappointed at the service I have received from Nisbets. I was told my package would arrive 2 to 3 days from when I ordered online and it didn't arrive for 5 days. I needed this item urgently and when I called up to ask where it was, I was met with a sales rep who could not care less attitude telling me that it had been lose and when I asked what they planned to do about it, he simply said oh well we can cancel it for you". No offer of really making me happy or anything. I had to purchase another item in the interim as I needed it for a specific date. I wrote an email expressing my dissatisfaction and received one phone call which I could not answer. I tried to call back twice and could not get through to anyone who would help me