Snooze Taylors Lakes

I highly recommend snooze Taylor’s lakes the service that was provided by Kathleen was not only knowledgeable and informative I was so impressed with her ability to recognise what we were looking for, so refreshing to find true customer service.

In and out in 15 minutes. Brought a single mattress, paid a fair price, had it in the car quickly and was gone.

Exceptional customer service!I was served by Joseph who guided me through the entire range of beds and mattresses, he guided me towards the price range of what I was after and respected my price range as well. He was very helpful throughout the entire bed selection process, helping me with the colours, materials, preferences, etc. For the mattress selection, I thought spending $1000 on one of those koala, ecosa mattresses would be a luxury but Joseph guided me towards purchasing a $4000 mattress in a very respectful manner and I'm very happy with my decision(im 19 this a lot $.)I recall requesting to pay for delivery and assembly but it seemed he did not add it to my bill, other than that I felt very respected by Joseph and left the store very happy by the exceptional customer provided by him as well as interactions with other employees such as Rob and Julia, the store franchisee.Delivery time was a bit disappointing, it took 3 weeks for my bed + mattress to arrive. Take what I'm about to say with a grain of salt but since I've moved into my new house, I've not seen a single spider, the owners claimed they've rarely seen spiders since they keep the house very clean and so do I but on the day my bed arrived, I happened to see 3 spiders all near the vicinity of my room including 1 that was quite a frightening sight. I suspect this might've been because of the fact that the bed was stored in a warehouse although I looked passed this, I think it's something worth noting in this review because I, like other members in my family are not very fond of unexpected 8-legged, 8-eyed guests in our personal spaces.On the delivery day, the delivery people carried the heavy boxes into my room no issues until I discovered the headboard was in a different colour to what I ordered, I called the store and Rob got the delivery people to come pick up the correct headboard. I had been able to receive the correct headboard within an hour of the call, they carried the wrong one out and brought the right one in, they were very apologetic to which I explained that my name was written on the box hence, it was not their fault and there were issues with the warehouse management, I was happy to see him heave a sigh of relieve to knowing this fact.Thank you to everyone at Snooze Taylors Lake! Very happy with my bed and mattress that I'm laying on as I'm writing this review, I'm going to sleep happily now. :)

BEST CUSTOMER SERVICE I HAVE EVER RECEIVED!Kathleen was an absolute superstar and such an expert when it came to choosing the right bed. She helped me and my partner select the perfect mattress and bed frame and did not stop until we were 100% happy. She was so knowledgeable and was able to answer any questions we had, and also offered many suggestions and options to suit our budget and needs.I will be referring all of my family and friends over to the team at Snooze Taylor's Lakes! Never have I ever had such great service in retail. Benni also gets a special mention, he was lovely and also very helpful! Thanks again team, I will definitely be back to look at some additional furniture for my bedroom very soon!

I am so pleased with my bed from Snooze Taylor’s Lakes. I had a great experience and help from Kathleen, she helped me pick exactly what I needed! I went in hoping to get a king size mattress for my partner and I and ended up with an adjustable bed which has made our comfort levels so much better. Cannot fault the service I got in the store or after. There has to be a special mention to Garry from the warehouse who was beyond helpful and went above and beyond to make sure we were happy with the set up at home. I’d be more than happy to refer friends and family.

Kath and Ben were a huge help yesterday, we purchased a new king sized mattress, bed frame, and headboard and were really looked after!From everything from education on comfort with a sleeping/comfort simulation (There was so much we didn't know about mattresses etc) that Kath ran on a Snooze program terminal through to a great deal on price!Great advice on covers and pillows too, thanks Benny! (I'm allergenic)We couldn't be happier with the service here and would recommend them to anyone, no idea how this store isn't 5 stars - I'd give 10 if I could.

Julie and the team at snooze are fantastic! After an issue that was no fault of theirs, the level of customer service I have received to rectify the issue has been nothing short of amazing. Julie went out of her way to help us - I’ll never buy a bed from anyone else again. It’s rare these days to have a company make you feel so well looked after, but the guys here have been wonderful.I highly recommend them. They know their stuff when it comes to beds and mattresses and the customer experience was excellent.

While shopping for a new bed we had been to many stores in the area but we received, by far, the best service at Snooze Taylors Lakes.The salesperson Kristy-Lee was very helpful and patient answering our questions and helping us to compare the different products. While the prices were comparable with some other stores, our deciding factor of choosing Snooze was Kristy-Lee.Our criteria included trying to buy as Australian made as we could and Snooze had a broad range of fully Australian made products to choose from (including bed frames).