Harvey Norman 2nds World Penrith

Certainly worth looking to see what's on offer as there's some gems to be found. They counter this by having full price items that I've found cheaper in major retailers. Google is your friend, don't be afraid to jot a price down and look it up later.I will give credit to the sales reps, they seem to promote a low-pressure sales environment, which is nice change of pace.

Bought a dishwasher online on The Sunday. The website indicated I could collect it from the Penrith store. After purchase, I received an email stating I'd get a call when it would be ready for collection. By the end of that day, still no call. Called the store, was advised to call the online team. Spoke with the online team and was advised the product I purchased was at a different store and needed to be transferred. I was told it would take 4 days to transfer from an inner-city location to Penrith. On Thursday when I followed up, I was advised my order had still not been dispatched. I was advised it would be dispatched later that day and if it wasn't going to make it then, I would be given a courtesy call to advise of the delay. No courtesy call was put through. I called back to be advised it would instead be dispatched on the next day. The next day I called to see if it had been transferred yet. I was informed it would be sent on the following Tuesday, 9 days after I had placed the order for an item I was given the impression was available at my local Penrith store. Absolutly atrocious service and I cancelled my order because of the run around involved in what should have been a simple purchase. If I had been clearly informed before purchasing that this product that it was not actually at the Penrith store, I wouldn't have bought it. I Will boycott this joke of a business to anyone I speak to.

I phoned to see if a specific washing machine was available at the advertised price (which it was) so I asked it to be put aside. When I turned up the salesperson was friendly and provided the details for me to pay. I was helped getting it in my car and I was very pleased with the 'customer experience'.An excellent way to shop.

The lady who worked at this store was abboxious and spoke down to myself and my father when we clearly had more knowledge about the products then her anyway. Every time we tried to speak she would speak over us, which I consider very rude. Her poor customer service skills drove us to the decision to go elsewhere.

The wonderful gentleman staff at the Penrith 2nd world gave me a fantastic shopping experience…engaged,knowledgeable, friendly, helpful, I couldn’t ask for more. I got exactly what I wanted at a great price Thankyou for your excellent service, and product, I would be delighted to shop here again

Good floor staff and info. Good value. Don't listen to the warehouse bloke who says it's ok to leave your washing machine etc on its side if you pick it up yourself. You have to travel with it up correctly to reduce the chance of damaging it! Tool.

Although their delivery company caused us some stress, the store manager has been amazingly supportive and helpful. I was initially very dissapointed however their manager has actually changed my mind now. I will return again as I always prefer to shop at a place that stands behind their product and service.

Some good deals but always worth shopping around

Very lovely attentive staff very helpful☆☆☆☆☆Sorry I didn't get the gentleman's name but we were in early this morning & he was explaining about the portable air conditioner to my sister :)

While the store looks over stuffed and clumsy, the staff is amazing there. Very helpful and knowledgeable.We were looking for a fridge and met John B. there and he was neck deep with information about various brands and after sales service.It was a good experience overall.