Castle Hill Fitness & Aquatic Centre

I’ll not recommend this place to anyone. The instructions were so lazy, my kid was still at the same level for more than a year. It’s not a child problem it’s the instructions problem. You pay for nothing. I don’t know why it has a high rate! I asked a lot of people and they told me that they have the same problem!This place is good for adults to swim in the morning on weekdays, it will be not busy the gym is good as well and it has access to swimming but not swimming classes.

My son was learning well in carlile swimming and then we moved him to Castle hill rsl swimming. since last 5 months he is in same level. When i enquired about the progress or rather lack of it, i was told on an avg it takes 9 months for a child to move from one level to another. There are 10 levels for basic program so by that logic it will take 90 months or 7.5 years for a 7 year old child to learn just basic swimming and it will cost $14000. If you are in Castle hill swimming forget competitive swimming. you can only learn basics by the time you are adult.Laughable to say the least.

The pool here is neat and clean. The bathrooms are clean and the change rooms too. There is a pool for small kids and babies too. There are separate swim lanes for people who know swimming or are learning to swim. There are good instructors who are available but then for new learners one instructor is overloaded with teaching 6-7 students on an average. You can book a lane for an hour for leisure swimming or splash and play too.

Best gym I’ve been to! The staff are wonderful and all are super helpful. Remon is the most lovely soul you will ever meet! It is always clean and the machinery are maintained very well!

Normally the front reception staff are generally friendly but today (12:30pm to 1:30pm) I found the staff to be rude, condescending and disinterested. I must apologise that my Fitness Passport was not working properly on your two scanners and it required an effort on your part. Also, it was rather delightful that they ordered me around to come to the front desk straight after my workout as if I committed a cardinal sin.I should also point out the normal customer service etiquette went out the door with no 'sorry', 'please' or anything like that. It only improved when it appeared a senior staff member was at the front reception once I returned back after my workout that the staff started being pleasant.I am happy to be contacted and I can provide the names of the staff and further information to support my complaint.

I must say that I am extremely disappointed with the experience my family and I had with the swimming facility we attended.My daughter had been attending for two years, and after much anticipation, she was meant to move up to the next class. However, the facility refused, claiming there was no space available. When the new year began, my wife and I were bombarded with calls from multiple staff members demanding that we move her up. We eventually agreed to a suitable time on a different day, but because they had failed to allow her to move up six months earlier, she couldn't do the transition class where I am out of the pool. This created issues because she doesn't know her new teacher and doesn't trust them.We continued to attend classes every week, and we would sit on the side while the other children were engaged. However, my daughter's last lesson was particularly unpleasant. She was sitting on the side, upset, and I knelt beside her to talk to her. To our dismay, the supervisor came over and said to the teacher, Don't bother with her

Most definitely one of the better gyms in the Hills. Cardio machines are fantastic giving you the opportunity to monitor your progress. Furthermore most of the staff are professional and accommodating. Overall good place to train with good atmosphere. Despite this, the gym does become very dense with people and I wonder whether the gym is breaching the number of people permitted given the small floor space.

Truely not recommended! Poor management with lack of instructors and staff! There are a few intructors are great! But I don't understand how they can put 6-8 students in a 30mins lesson, that's such a waste of time and it's not worthwhile in paying the similar amount but the other swim schools has maximum 4 students in a 30-45mins lesson. The learning progress is extremely slow, my girl only got one skill ticked off out of 9 in order to complete the level, since her last assessment 3 months ago, that is almost like a no progress in 3 months! I tried to email them to ask for the reassessment, there's no reply at all, this is totally unacceptable! So far I am happy with their instructors but I am very disappointed with their arrangements and customer service!!

Large variety of fitness equipments, great staff support, reasonable fees, a place of choice if you are serious about your wellness.

Really good. Staff were exceptional. It's an awesome place. Easy parking near door around the back.