Broad Stitches

I've used Broad Stitches for close to 10 years and plan to continue using her for many years to come. Anna's work is amazing and she's very detailed. An extraordinary artist in her line of work. She does an amazing job on my custom jackets. It's worth the wait. Keep it up Anna!

I have used Broadstitches embroidery for personal and business numerous times, they are professional and so helpful. Their products are amazing and great quality. Would highly recommend!

I used them once without incident but I wouldn't use them again, no attention to detail and completely ignored me as a small customer second time around.Gave them 6 months to complete one polo shirt for me. After 3 visits to the store they still didn't have it right.When I requested a replacement they stopped responding to my emails and I ended up doing a chargeback via the bank (successfully I might add).Stay away and use someone else.

They take a lot longer than they say they'll take and never get a response via email. I had to call into the store last time to get an answer

Anne was a delight helped me out with my urgent order very helpful and understanding of the urgency of my order I will definitely be back

Had a good couple of experiences with them, but it went pretty down hill. Most recent one they forgot my order, embroidered the wrong thing, and didn't start on it until I called them. Won't use them again.

been using these people for uniforms since I started business and they started in broadway. Not sure what has happened, but service is appalling, no one gets back to you, even after leaving messages and or talking directly to the Anna.. I rang to order over $600 worth of things for undated work uniforms, asking to get in only 3 garments to try on (as sizing is never the same in uniform companies).. that was 3 weeks ago... I cannot wait anymore, and although they have my designs on file, I'll have to start from scratch somewhere else. one would think in a pandemic any business would make sure their customers were well looked after.

I have been coming to this place for years to have various items embroidered for our business… a true local business who cares and delivers customer satisfaction. As a small business owner, it’s nice to be able to support another small business.… they can do the smallest embroidery service for personal things plus cater to larger business orders. Highly recommended!I’ve had things such as initials on dressing gowns through to uniform embroidery… such a great local business!

I have had the most frustrating, tiresome experience with Broad Stitches. I wouldn't usually leave these reviews, because I like to support small and local business, but it has been utterly ridiculous.I ordered 3 custom shirts for work on 5/10/20. Long story short, it's now 21/12/20 and I still don't have everything I ordered. It has just been one thing after another for over 2 months, with no communication from the shop.First, no stock of the plain white t-shirt we needed was in store. Ok, fair enough, I suppose. I was told it would take 7 days or more to come in. Then, I call and ask for an update 3 weeks later, and was told that because I didn't send an email with remittance advice for the payment I'd made, their accountant didn't know I'd paid, so they hadn't ordered any shirts yet. A ridiculous system, because no one actually told me I needed to submit remittance when paying by direct deposit, nor are those instructions on the invoice. Then, I wait several more weeks, with no communication from the shop. I called again and was told Oh yes

DO NOT ORDER HERE. I would give 0 stars if I could. I ordered company shirts for my work months ago and 6 of them were the wrong size. I have emailed Anna multiple times with no response and when I call she is uninterested and unapologetic. I have been told multiple times that the shirts will be delivered next week" but I have been waiting over two months and still have not received the replacements. Appalling service.Was never told that the shirts were out of stock - was only told that they are not ready yet