Kent Removals & Storage Melbourne

Our 3rd move with Kent, and now the only removalists we would use or recommend. Every part of the process was seamless and professional, and the actual moving guys have exceeded our expectations every time. Nothing is too much trouble and they are so efficient and great to deal with. The quoting process, both online and in person has been spot on, and the price for the service you receive is exceptional.

Seamless booking to unpacking and arranging !Thorough and thoroughly complete... from initial call to waving good bye ! what a friendly, professional, fast, reliable experience !Thanks to the entire team.

Totally professional from the very 1st contact until the crew left my home. Everyone I dealt with was knowledgeable, courteous and friendly. My move was not straight forward but the guys maintained their composure throughout and their sence of humor as well. Highly recommend.

Worst removal company we have ever used, and we've moved more than a dozen times intrastate and interstate. After damaging two major items (one fully insured) they refused to fix them, despite repeated assurances otherwise by telephone. We had a disastrous move -- they demanded access from 7am (despite us being 2 hours from their depot) and didn't even show up or call us on the move-in date -- until we chased them up to find they didn't even have our container in the state! Yet they had only called the afternoon prior to confirm. Four people promised the operations manager would call us -- never happened within the promised time frame and only eventually happened after our continual follow-up. Items that were assembled when packed up were refused to be reassembled and damaged in transit. NO CARE WHATSOEVER. Will never use them again. All promises and not truthful in their communication. Horrible service; I would leave ZERO stars if that was possible.

Charmaine and Mariana at Kent Removalists were a pleasure to work with from the first quote to the removal day. Mariana came out to the house to quote so she could see exactly what items were being moved. They responded quickly and efficiently throughout the whole process. They were very helpful and friendly. The removalists on the day were also extremely hardworking, friendly and helpful. They took care to cover and protect items. Everything went very smoothly on the day and the costs were exactly as quoted and expected. Highly recommend Kent Removalists.

The rating system only allows for a single value, which is a bit tricky when things get complicated.On the actual moving out, the movers arrived on schedule and cleared the house as agreed. They were tidy, polite and left the house clean. On moving in the movers arrived on schedule and moved everything in as agreed - and even reassembled the bed that had been dismantled for packing. Again they were tidy, polite and left the house almost as clean (it had been raining). If that were all it would be 5 stars from me.The problems all come from Kent's usage of shipping containers to both move and store goods. The Kent employee who went through the house to size the move underestimated, so when the container was full there was still furniture that wouldn't fit and which I then had to deal with.The major problem was that (thanks to Covid), what was supposed to be a relatively short storage period ended up being multiple years. It may have changed since, but when I tried to find insurance the only one that I could find was through Kent itself. It was expensive but I thought short term.The insurance was a flat amount per week regardless of whether the goods were in transit (high risk, short period) or sitting in a steel container in a (presumably) safe warehouse (extremely low risk, extended period). Hence over the years I ended up paying thousands of dollars for insurance for which there was basically no risk being carried.My understanding (and I could be wrong) is that Kent have a single blanket policy, so they were effectively paying for insurance on a low risk environment (a warehouse full of steel containers, presumably with sprinklers etc) but collecting individual premiums as if for a high risk.A last irritant is that Kent, like a number of other companies, tried to have me pay for their business costs. They suddenly added a surcharge supposedly to fumigate the warehouse when I was already paying them to provide a safe (ie de-fumigated) store.

Damaged my house and refuses to repair it. The movers were not careful and were more interested in moving fast rather than taking care of our stuff. We had a broken lamp which was reimbursed but it has been a year and they have just decided to stop responding to emails about fixing it.

Unfortunately, our experience with Kent is similar of many companies. It's great until something goes wrong. We figured we would pay a premium and get a premium service and for the most part this has been true.We used Kent to pack our house after sale, store our belongings for 12 months and then move into our newly built house.In moving into our newly built house, the removalists (who were lovely guys) damaged our staircase railing caring the couch upstairs. There was also damage to the couch in the process. These things can happen but and we expected to work through this issue with the Kent team.Further the team of two then couldn't carry a check of draws upstairs.The damage was noted on the paperwork, and after a number of phone calls and emails we have no resolution after 1 month and the chest of draws is still downstairs despite Kent assuring me they would send a team out to help get the item upstairs.There seems to be a lack of accountability when things do go to plan which is disappointing and has not met our expectations.

Hello,If you consider hiring Kent in Melbourne area especially Dandenong please reconsider your choice because the owner of the branch, William Morell, has repeatedly ripped of backpackers by not paying them their wage for weeks of work.He must be a person without any moral and ethics for trying to rip of poor hardworking backpackers trying to make living apart their parents for the first time.Even contacting the Kent headquarter didn’t help getting our money hence we feel forced to write this review.Thank you for not supporting Kent removals in Melbourne area.Have a nice day.