Fantastic Furniture

Normally I don’t criticise anyone’s business, but they literally stealing money from customer without asking what customer actually want. Very poor customer service and even the delivery furniture was delivered outside the house.

My experience with this store was very poor, particularly in relation to their staff, namely Jason, who appears to have zero customer service skills!! He spoke to me, and others, so rudely and despite one of the issues being a labelling issue on their part, spoke to me in such a way i felt compelled to complete this review. Not a great experience and would highly recommend going to a different store or avoiding Jason if you must use the Castle Hill store.

6 staff members standing around tills ignoring everyone in the store. We already knew what we wanted and eventually went to ask one of them to come help. They didn't leave the group and take 10 steps to look at what we wanted, instead had us describe it to him for a couple of minutes while he went through their website which I could've done at home. He then said it was at the warehouse and asked if we had been there before. When we said no he didn't respond with where it was, as a matter of fact he literally didn't say another word throughout the interaction from that point on. Why bother even asking? Absolute rubbish for service and management should be held accountable for letting their service get that bad. The staff in store are so absent I reckon I could just take a whole lounge as long as I didn't interrupt their chat circle.Lads at the warehouse are maddogs though

Worst store and customer experience. Jason in the store in particular is extremely rudee and has 0% careness when serving customers. First he gave us so much wrong information and next he acted like we were teaching him his job by asking simple questions as he got annoyed and rolled his fricken eyes. Im neever coming back to this store. And the store needs to hire more staff and it is ALWAYS LOW STAFFED ALL YEAR ROUND.

Was expecting a bigger store with more display furniture. Overall, it's good.

Best place to shop for reasonably priced furniture for the entire house. Bedroom, sitting, dining and office room stuff, very well presented with friendly helpful staff.

A very bad experience with them. They do not adhere to the date of delivery of the goods, 40 days later than the original date. Also, their method of treatment is bad, and pay attention to your money from them.

Poor experience today. The male sales rep was not receptive and was rolling his eyes and responding with attitude when my mum asked him questions. Extremely rude and unprofessional, leaving us walking out quite upset with the experience. I ended up placing the click and collect order online instead, where it was ready for pickup with 5 minutes and was in correspondence with Sandra, who was extremely kind and reassuring. The warehouse boys were also quite nice and making sure everything was secure in the car. Glad the negative experience turned well, but that’s the last time I’ll be visiting that showroom.

Helpful staff, parking usually available. Products have always been of value