Wohlers Richmond

You know when you go into a store with just one thing in mind and come out with a couple? Well, that's Wohlers. My husband and I went in specifically to buy lights for our Tiffany table lamp and came out with a Tiffany floor lamp as well. It would have been so easy to buy more, however lack of space at home prevented us from doing so. The staff were very friendly and helpful and securely packed our treasures for their journey home.

The entire family purchased a custom made chair for their Grandfather to watch tv in his later years. The chair has sunken in arrears to which is uncomfortable. Appalling back up service and made to feel he is silly in his 80's. What was meant to be a present and happy experience for him is now a sad experience not to be mentioned at any family gathering.To this day they said would get back to us and we are still waiting

This place is awesome!! Has everything you might need for your place or a gift. Also has a small cafe

Buyer Beware is an understatement when purchasing from Wohler's.We purchased two IMG lounge chairs based on their support and comfort as was the Wohler's sample floor stock. Almost six months later when the chairs were delivered they were not the same as the demo chairs displayed. The leather seemed different and they were more like sitting uncomfortably on a chair as against sitting comfortably in a chair., as per the demo model. We reported the issues back to the store and were advised they would settle in after 12 months usage. After 12 months we went back to the store and after considerable negotiation Wohler's eventually arranged for the IMG repair man to come out and he made them even more uncomfortable by over stuffing them. Back to the store and they arranged the same repair man to come out and revert them back to the original state. So we are left with one extremely uncomfortable large IMG chair and one medium size IMG chair that caused my wife to get a back ache from sitting in it. Wohler's said they tried but it wasn't any use trying to make them comfortable as the demo floor stock as that stock had been sat in thousands of times. We now have the State Consumer Organisation CBS investigating but there is several months waiting time. In the mean time my wife has to sit in a dining chair because the Wohler's IMG product is so uncomfortable and damaging to her back.Interesting talking to other retailers, they claim to replace floor stock every 3 months, whereas in our experience it seems to be much, much longer at Wohler's. Others say it may take 3 months for a chair to settle but not the 12 months Wohler's claim.In our experience we believe Wohler's customer service is very lacking especially after talking to other retailers who cannot believe they are seemingly washing their hands of the issues.

Love wohlers bought a aidriatic mattress and laziboy lounge suite there service abd quality it top class love their range of gift and homewares

Excellent service by Farham in Lazy Boy chairs. He showed us all the chairs available and all their advantages and disadvantages. He's a really lovely young man and an asset to Wohlers. We were glad to do business with this excellent company. Loved the free Coffee after shopping. A lovely touch.

I had the pleasure of visiting the Richmond Store looking at various options for Lounges. Incredibly helpful staff thanks Browyn,I will looking at options. I bought some homewares while at the store. Great experience.