FedEx Station

Seems I am just another of many who have had terrible experience with this Hobart depot. They failed 6 times to turn up for a booked collection, and that's a lot of hours of me sitting at home waiting for them and over a dozen phone calls. Repeated promises of getting the driver to call me, being assigning a case manager to make sure the driver collected that day - all total lies. You can't ring the depot directly to find out what's happening. It was an incredibly frustrating experience. I've used TNT in Brisbane before and they were fine, I don't know what is going wrong down here but I will NEVER try and use them again.

My personal experience with this company was less than satisfactory. The company failed to print out a label with the correct address as supplied by me. That resulted in them being unable to deliver my package. I then called them on multiple occasions where I specified the address and asked for a delivery update. I was given the same answer between 24-48 hours. The staff were rude at best talking over me and were unable to give me an answer as to where the package actually was. After two weeks of calling I eventually had to drive to their depot to collect the package. Once I got there it took a considerable amount of time to find the said package that still had not had the label updated after numerous attempts. If you are considering using this company be warned they are unprofessional and lack the knowledge to actually assist their clients.

worst logistics company in tassie. most packages are left at the depot until enough packages have arrived to make it worthwhile for them to create a route. this includes express, priority and even waiting past their contracted time. no communication is made that you can come collect so they can wait for weeks past their due date.

I would not recommend going through any online buying if FedEx is involved the company themselves might be ok but the actually getting it didn't happen

Every now and again parcels go to here for us to collect, sometimes there is 1 guy doing all the customer service" but unless you can find that 1 guy

Driver left a card in the letter-box without any tick to explain why. My wife was at home and can hear the gate open from her office and she heard nothing. The driver appears not to have bothered to come into our premises and knock on the door.Despite two long conversations with the Help Centre, an attempt to get a re-delivery failed the day after so I drove to the depot this morning and my parcel was on the shelf, not even allocated to a van for a further delivery attempt.The parcel itself arrived from the UK in less than a week but thereafter the service here in Tasmania has been inexplicably casual. What a shame...

One star is generous. The single worst service, system, communication and attitude you'll ever encounter in a business. They'll have you wasting your time and fuming. If you have something sent to you, make sure it's not them!

This newsagent FEDEX pick up station in New Norfolk has the friendliest staff in all of NN. The agency itself has everything you need for news papers,magazines, gifts and sweets plus so much more . An asset for our town most definitely .

This is the second time I've had a parcel marked as delivered but nowhere to be seen, not even a card. Details tell me that it was signed by refer to image" but there is no image. Apparently it's a common thing they do

Seems like there are serious systemic issues based on the two times I have been sent items using this provider through this depot. Essentially it's a poor communication issue with items being held for delivery for extended times but not letting the customer know. Unable to communicate with the depot except through an international call centre. Depot is locked up like fort Knox with misleading signs to entry. Staff defensive and one even blamed the sender for not tracking and advising delivery after apparently checking that his was company policy. There appears to be no feedback mechanism or interest in process improvement at least at the grass roots level. Maybe someone in management with sufficient authority will read this.