DMW Industries Pty Ltd

Hi, l am a tenant in a block of flats in Fairfield with a communal laundry. There was a problem with the dryer. Liam came out and fixed it.He was super friendly and professional. He even put a solution through the washing machine and wiped it down.Great service, well done that lad.

Machines aren't that well maintained and service requests can take too long to respond toHello I'm not sure how to respond to your response. Hopefully you'll get a notification of this edit.Thank you for responding. This is in relation to a machine in Locksley Road, Eaglemont. A fault was reported with it several weeks ago. One of your team did attend however within a few days there was problems with the machine not agitating correctly, leaving large patches of soap powder on items, and the spin dry cycle didn't work at all. Clothes came out wringing wet. Another call was made, then a follow up call was made and apparently there was no record of the earlier call. I believe one of your team has now attended. I haven't personally tried the machine again but hopefully it is now working properly and will stay working for more than a few days.

Very good service from the company. Last week one of the technician, Rana came to fix the issue with washing machine. Found him very professional and quick to solve the problem. Recommended!

Happy with the service. Our technician arrived on time and was very polite. Would use them again!

Have been waiting for approximately 6 months to receive even a courtesy call regarding a backordered spare part, still waiting

Thank you Julie for assisting me today and taking the time to give me professional advise when you didn’t have to.I will be in contact in the future thank you for your assistance, I highly recommend DMW.

They deserve ZERO stars for their services. They have left a broken washing machine in our building and refuse to either move or repair it. I have called them up several times over the last few month - and other tenants as well. They never return any calls, neither do they send someone to fix the problem. They used to have another washing machine in our building, which was old and would only half clean the laundry. When we complained about it a year ago, they replaced it with another one which does not even work! Several calls and complaints have gone on deaf ears. Avoid this company if you expect minimum of services!

DMW manages the washers in our building but the signs are wrong. Said 3x$1 so we went to the bank and got a bunch of coins. Get back and it actually takes 1x$1 and 1x$2. So now we can’t do laundry until we can get more change. Super annoying.

We had the pleasure of working with the DMW Industries team recently on a project and found them to be very professional and welcoming. We look forward to doing more work with the DMW team in the future.