StarTrack

Poor service. Unprofessional lazy drives, i missed my delivery so there keep it on the truck until they finish. Not taken to the post office like it said would. Did not scan my item so nobody new where it was until 5:00pm. And when they found it we were not able to pick it up.Guy on the phone said my wife informed then to leave a $2000 item on the front door if nobody was home. I then spoke to my wife and she never said that to them.Had to tell the guy on the phone not to leave it on the front door. He then told me I will have to sort it out with your wife.

bad delivery and customer service. in their delivery status portal tells you delivered but in fact it's in other post office 20km from my home I need to collect. no collection note left in mailbox and I only find out I need to collect from post office after calling customer service. worst of all, CS just tell you oh well item already put in collection point you need to collect and thats the way it is.no text, no collect note, after one fail deliver.

i cant even get thru to operator and my parcel get stuck there for 2 days before even send and my item saying should be here today

a total waste of time, I booked online, because, no one but a robot is the reception and it hangs you up as it puts you through to customer service, after his rant about phone etiquette, how embarrassing, like an infants turnout, to say the least.After 2 days of waiting, booking twice, given a booking number, no one shows up and I still have my parcel.Disgusting, you can't blame everything on Covid 19

Startrack scanned my package on the 19th at 08.19 I live 150klm North of. Rockhampton it was rescanned is in Norman Gardens suburb of Rockhampton. Statrack are absolutely useless they claim to be door to door couriers but do not just pass onto Auspost.

Typical anything to do with aus post is seriously just a joke in this day n age, automated service cant even send to correct post code's, yet alone correct address, previous item sent to toowomba ? This item has been sent to marybourgh ( close but no cigar) then back to brisbane twice, how about the CEO give back some of hid 5million bonus n put actual workers on to do the so called efficiant automated service (yeah that was a joke)

So far I've had to get 5 out of 6 deliveries from their depo because its to hard to put it at the front door. And before they say oh but u have to sign for it. No you don't because of covid then when you ring they won't connect your call because its about a undelived item.

I placed an order for a trampoline that had multiple large and small parts.1st small parcel arrived to the wrong address, but thankfully our neighbours knew us and brought it to us.Large delivery arrived via van and left where I had asked for it to be left, which was nice.And then I received a slip to say I had parcels to pick us at the StarTrack office. It was another few small parcels.You'd think it could all be delivered together considering it was one order, or at least to the right address.

Seems Star Track are part of Australia Post. Parcel was on board for delivery yesterday and the driver said he could not gain access to our house. I sit in my home office looking down the driveway and there is no way he came to my house. Now the parcel is apparently at Star Tracks depot however when you look it of there are about 6 local compa ies claiming to be star Track. When you call their number you end up with Australia Post who after 20 minutes tell you the parcel was handed to Star Track yesterday so see them. The AP folks could not have been any more helpful 10 out of 10 Howe er the interface system with Star Track is woefully and a slight on managements capabilities to organise their business.

Expensive order placed. Paid for additional postage of $60. Sent me an estimate of delivery and had not arrived till 10 days later.Parcel initially came from Brisbane. Made it to Rockhampton, then instead of sending to my house, they sent it to Melbourne.