Qantas Club Gold Coast

Small and no windows so a little claustrophobic, but friendly staff and good coffee. Food is standard Qantas club, so nothing exciting but it is a welcome escape from the crowds at this airport. It's also located just behind security which means only a few steps after the bag checks...

This lounge is becoming a complete joke. Service standards and quality of food offerings were meagre in the past but I'd say that now Qantas are basically breaching consumer laws by only opening this lounge an hour before each Qantas flight departure. So much for the hundreds of dollars Qantas Club members spend on their membership! Or so much for business class passengers who might actually need to get some work done before their flight!Check-in for my Qantas flight was open, yet the lounge was closed and people were sitting outside on the floor like beggars waiting for it to open. A small sign informed passengers that the lounge only opens an hour before each Qantas operated flight, so in essence you might get a rushed 40 minutes before your flight to relax and enjoy anything the lounge might have to offer.The staff member Gavin at the entrance counter was doing his usual poor job of pretending to give two hoots about passengers. At least most of the staff inside were pleasant enough but I think Qantas' service offering at OOL is in desperate need of a general refresh.I never thought I'd see Virgin Australia offering a more comprehensive on-ground experience but that's what seems to be happening here.

Not the nicest place, it is extremely run down and needs a renovation. The ‘champagne’ served in the lounge was worth $10, it was sparkling wine, it is not up to the business class standards. My partner got a red wine and it was severed in a dirty glass with lip stains. He went back to get a fresh glass and the staff pulled out another dirty glass. Barely a lounge at all.

Regular flyer through this lounge and they've recently added new furniture throughout so there are a lot more seating options - especially for single travellers. Love the new colours and styles of seats. Makes the space much more welcome than what it was.

Good lounge, hot soup ( a rarity in lounges), not a huge selection of food but what was there was tasty. Quiet atmosphere, friendly staff.

Definitely the worst airport lounge in Australia. It's even worse than Virgin lounges. Poor to almost no food choices. Usual drink selections. Very poor opening hours. Only open for QF operated flights. Need to time it right if you are flying on a JQ flight and have Oneworld status to get in. On the positive the staff are friendly

Update –We came to the Qantas Lounge again in August 2019. At about 9 am. Best experience yet. Has changed management?? Staff seem much more friendly, food was better, facilities cleaner.Very satisfied.Review below was 2018, I think.Staff were pretty friendly, some more so than others. Tables dirty and chairs sticky...Food was basic.The barista/ counter lady was smiling and friendly to all.Coffee was very good.Overall Not bad, but could be better.

Went to check in was greeted by the desk attendant with a look of disgust. She proceeds to tell me I need to put a jumper on as singlets are not apart of the dress code. I comply with her request and after entering I see three females with singlets on. Terrible service made to feel like I didn't belong here.

On Friday afternoon this is an absolutely packed lounge. There was standing room only. Very claustrophobic with no windows. Unfortunately there are very limited food options with some buttered bread and salads. Avoid this place.

We were looked down upon by a very rude attendant who informed we could not enter as I was wearing a spaghetti strap dress (due to the 30 degree heat outside) and could not have bare shoulders. I found her attitude to us unprofessional and not what I would expect from someone in a customer service role. Very hypocritical when the couple in front had singlet tops on and were allowed to enter. I am glad my membership is with a partner and not Quantas directly and will not be using this lounge in the future.