Brook Medical Centre

Had an appointment for 9:15 this morning, went back to reception at 10:45 only to be told Dr at the hospital and they have changed my appointment and moved me to a different list - I would think they could have informed me of this.....even a text would have sufficed. Eventually left after 11:30 with a teleheath session booked. Got a call from the Dr managing the emergency list" and it dropped out. Would have thought the Dr would have tried calling again...no I had to call reception and told to stay near my phone. Told I would be the next call. Now past 3pm and still no discussion with a Dr. I deliberately book 3 months in advance to get the first appointment of the day knowing full well that even the first appointment of the day will run late.Dr Swamy is a fantastic GP....pity that he isnt supported by the administrative and management structures of Brook Medical Centre."

Everytime ive been here ive had to wait 3 hours or more. And theres was 3 individual times i was placed in the wrong waiting room and ended up having to rebook my apointment or having to wait several more hours to be seen by the on-call doctor.My question is, how in the hell is the other medical centres being shut down in muswellbrook but this inadequately run building is still running? And why would anyone want to keep going there? Id rather travel to singleton, scone or even maitland tbh.

I tried to make an appointment in regards to a cough I've had for the last 7 years (I was told 3 months ago it was asthma and was trying to book in to follow up as to why the medicine wasn't helping) only to be told that I would be putting their practice at risk and cannot show up in person. This us the same place that told me that I have asthma when I went in 3 months ago!!! Their lack of awareness astounds me -.-

Twice doctors have not listened to me, resulting in me getting an internal ultrasound for no reason at all that i was then made to pay for, now ive been told that she cannot help me at all, barely checked on me and ignored my pain. Im just going to drive 45 minutes to go to singleton medical center from now on as they actually listen and try to help.

If only no stars were possible, countless misdiagnosis over the years for myself and partner only to have a newborn baby come down with RSV and for them to not diagnose it for 6 days. Multiple visits to 2 doctors. This place is so far below health standards it’s not funny.

Wonderful staff doctors nurses and the receptionist are all lovely and help every way they can if you need all of the above

From out of town but my parents regular doctor surgery. Cannot fault them, took my little boy in to get a check up (called that morning) Dr Daniel was great and the ladies behind the counter very friendly.A big thank you to the beautiful staff member who dropped off a balloon with a chocolate attached whilst we were seeing the doctor, for my little boy who was adamant he needed a chocolate our whole visit.

The women in the Pathology are fantastic. Amy at front desk reception is not. I’m 32 weeks pregnant and have a terrible cold which I’m hoping is not the flu and she had a complete attitude problem when I came in to wait for the doctor. Amy is rude and I left the doctors in tears because it’s better for me to be lying in bed comfortable than to be treated like rubbish by some front desk reception with a chip on her shoulder about god knows what. I suggest Amy fixes her attitude.Also Doctor Trasi is a terrible doctor for post natal care. After my horrific experience where he tried to at 6 weeks PP do a papsmear and then also insert an IUD, would not reccomnded him for any post natal care and felt terribly taken advantage of. I wish I’d known then what I know now about post natal care and my rights and that it shouldn’t have been forced.

Useless, misdiagnosed. Even if it is an emergency they let you go home and sort and call for emergency appointments yourself. Waste of money. They need an inspection for sure. Rather go to a mechanic next time.

Terrible doctors surgery! Avoid at all costs. Extremely hard to get into see a doctor. The administration staff think that they are doctors, they are judgy & are unbelievably rude. It’s a struggle for them to crack a smile. They are not helpful at all! I called on a 27/5/23 Saturday morning 9am for pain medication to book a phone consult with the emergency doctor. The girl I spoke to supposedly ‘booked’ me in, I called 2 times to confirm that they were going to call me, she said yes, phone rang perfectly well the whole time, 11:30am hit and the answering machine picked up saying they were closed. Cue generic message saying sorry we are unable to call you for a phone consult as the ‘phone lines are down’. I now have a 5 hr car trip with no pain meds. Absolutely disgusting, the doctors here clearly need to recap their drs duty of care promise.