The Good Guys Penrith

First of all Bianca, at the front desk is very rude. I was first time going to The Good Guys Penrith,obviously I don't know where to pickup from. I asked her, she was quite sarcastic in her reply. Also I can here frustration that she was not happy that I didn't know where to pickup order from. AlsoI wanted to reprint the invoice, which she said, she can't do, because order was from The Good Guys Auburn. I told her I am coming from very far & I am in the house moving process. No avail. But Chris & Ryan, at the warehouse/ Pickup point were really helpful. Can't praise them enough. So calm, professional & helpful aproach, I mean the hardwork & sincerity they showed, I would definitely visit The Good Guys Penrith. Avoid Bianca though at all cost. She needs to be trained in politeness & calmness. Everything can be sorted out with communication & not coming to a judgement without listening to customer. Hats Offto Chris & Ryan, made my day.

LindaThank you for your help today you have terrific Knowledge about the features and benefits of the Coffee MachineGreat service and communicationNorman and Elizabeth

These cowboys deducted $300 from my account due to what they describe as a 'technical glitch'. Consequently I was hit with overdrawn fees and told it would take up to 5 days to return MY money.Customer service had zero interest in helping, to bad if you're a pensioner relying on having money in your account to eat.

Got scammed by TGG with this gift card 3xpury scam they have going. Spent almost $800 for a TV only to get a gift card that expired within a month, when the law clearly states 3 years. I've spent close to $30k with TGG over the last 10 years and am shocked with the companies new direction to scam it's most loyal customers to earn a few extra $$. Don't buy or receive GC, because they will be expired or almost before you use them

Disgusting customer service. Called 5 days ago and paid in full for an item that Penrith was getting transferred in from Wetherill Park, was told it would be in within a day or so and I would be contacted. After 5 days no contact, I called the store to be told they cancelled the transfer and I need to go to Wetherill Park to pick it up. The sales manager was nothing but obnoxious and dismissive, offered no solution or even an apology, and sat on the other end of the phone in smug silence, not even speaking. All I could be told was it was not their problem. Wouldn’t even provide me with contact details for the store manager. I’m heavily pregnant, now 3 days out from Christmas have to find time (whilst working full time right up until the 25th) to go out and pick up an item that I have paid Penrith for and was told would be available in a day. Care factor from the sales manager at Penrith? Absolutely zero. If I could give negative stars I would, and would recommend NEVER shopping with this store if you expect anything more than this disgusting experience.

If head office reads this. This is regarding giuseppe who works in the technology area.Poorest customer service I’ve ever received.If you’re looking to purchase an item please do yourself a favour and head into another establishment.Another of his co-workers said “oh that’s just his personality” when I went on to provide them feedback regarding giuseppe‘s behaviour.

Bought store stock fridge which I understand which may not be perfect.Delivery guys almost dropped it going up the driveway bashed into the brick walls putting dents on 3 doors. The Goodguys passed me onto Hisense to take care of it who had no fridges in stock or doors.Hisense pushed it back to the good guys with store credit. The Goodguys said they could take the fridge back which was in use or replace it. They didn't have anything like for like and have basically done nothing to fix their issue.I have purchased TBS washing machines and small white goods from the Goodguys but will never shop there again.

Purchased a brand new Hisense 75” tv and had it delivered to my house . Installed on the wall by an electrician the next day and when it come time to using it for the first time the screen was completely not working and damaged when turned on .Perfect condition on the outside and even have the wrapping etc on the edges still. So we had no idea until it was turned on for the first time .Good guys refuse to replace the faulty item . They haven’t taken any responsibility or even come to check the tv . Very poor professionalism .I paid good money for this and expect a working tv for the money paid.

I had purchased an oven with Penrith good guys . The sales person did not speak to me about delivery . I was advised after 10 days that i had only paid for installation and removal . It was not communicated during the purchase that there is separate delivery cost . Then i spoke to someone and advised the issue and said i will not be paying for delivery . She was rude and hung up .Bad experience and the matter is not resolved

I called this morning to enquire if a product that was on sale till yesterday would be price matched today as other stores still had the product on sale. Was happy to spend my money within this store as family had worked for this company in the past and always till now had great customer service.The young girl on the phone was very short and not fabulous customer service skills however did what I guess she knew. So I then asked to speak to her manager Bianca. Well in my years of working a manager is someone skilled, knowledgeable and helpful. Well all I recieved was a very abrupt, short, nothing more than rude and extremely unhelpful service.Needless to say I ended the call calling their competition down the road and recieved fantastic service and customer help at jbhifi with lovely well spoken and mannered staff.Thanks good guys penrith for nothing.. will not be shopping in your store again.