Buller Sports - Central ⛷

Refused to refund my $10 deposit for the locker cos I returned the key after 5.30pm. Should've just kept the key. That could've paid for a marky mark at the koorroora.

1 star is fairly liberal given our experience. Non challant, careless service.I was given a damaged pair of skis only for my instructor to discover them when I keeled over for the 5th time in 2 minutes.For a first timer, there are absolutely no directions about where to head to for lessons.Would have been a far less painful affair if we had been informed of the fact that we could rent our ski gear from up the hill near the ski school rather than have to lug them up from the ski village store. We also has to spend 10 minutes in line to be able to ask someone for directions to the ski school at the top of the stairs. Some directions boards would be good.All of this got us to our lessons hassled and pretty tired from the climb up the hill.....not a great experience at all.......

Expect to wait 2 hours to hire chains for your car. U will be waiting in que for that long. Then if you need to hire clothes and other things u can waste a lot of your day in this place. A lot of people get really annoyed waiting for so long, not to mention not enough staff to tell people what they have to do and what line to wait in. This has happened to me on more then one occasion.

The most of the staff there are good. But the mid age woman, whose name is Lou or Louis , the worst customer service I ever seen. Rude, lack of respect, arrogant. She normally served at the front counter. She makes me never wanna go back to mt Buller again. But thank god , now I got the B Tag. I got my own gear. So I never need to deal with that lady anymore. Nightmare！ have to say all the young staffs are all very helpful.When you step in that room and see that lady, god bless you.

A guy named Will took care of my girlfriend and I He was super helpful and had lots of knowledge and tips. Big ups will.

The skiing experience was great! But some of the stuff were quite rude but other than that it is quite fun to go to. And if you've never skied before, take the beginner class for Mount Buller.

Great spot for the family to stay whole day, however, as a new and 1st time visitor with 5 yr old son. The staff @ B-Tag chairlift with a round hat, long and blond hair said you don't listen

Apparently make up their own refund policy that is well outside of consumer affair guidelines. If you try to refund something that you bought 3 minutes ago, prepare to get the run around to supervisor, then manager, while they run through what's involved in their refund procedure. My advice to this company is to maybe display your absurd policy or tell people on each purchase. Refunds happen in every store.

Conveniently located inside the village and great place to do all your pre-ski things. Customer service not the greatest, as most there look like they just want to get on the slopes. Ski’s were a incorrect size for the boot they gave me, and prices are very expensive. I recommend shops that are not owned by Mt Buller themselves, because you will get a much better experience.