Shoes & Sox Chermside

The team at Chermside is always friendly, helpful, and patient! Each and every team member is great with kids, and there's never a problem when we need to try on a new style or (yet another) different size. Also very helpful when exchanging out returning online orders. Have been coming here since my eldest needed her first pair of shoes when she started walking.

Didn’t realise going in I needed to book an appointment, found the sign saying bookings were closed but to scan the back QR code. No acknowledgment from staff. Assumed I would be texted when I was first in the queue. Came back 35 mins later and no advancement in the queue. Had to wait again, finally acknowledged. I enquired and was advised that all people showing in the queue had been contacted - that wasn’t correct I hadn’t been. It was just luck that the sales person was now free. Fitting was okay.

2nd attempt using the online booking rfid code and second failure to get a fitting for my children. I acknowledged the first attempt was during the New Years public holiday. I assumed staffing issues were the reason why I was the only person in the queue hence coming back today.No guidance on how their booking system works - automated acknowledgment and Customer service surveys. No notification when you’ve progressed in the queue and it’s your turn.Extremely frustrating to return to the store after hearing nothing for 2 hours only to have a staff member imply it’s my fault for not knowing that their system doesn’t provide notifications. Apparently I was supposed to know I had to wait in store for my turn to be called.Please provide a sign or something to guide customers on how your services actually work. If you are going to use technology - execute properly with clear guidance and instructions. Very poor form.

2 x staff Dealing with 1 client at the checkout and wouldn’t help in storeNo staff wanted to assist and. grab a size from out the back even though we said we didn’t need fittingTook 20mins with no serviceBought elsewhere in 10mins - very easy transactionStaff need better customer service training

Our shoe consultant Emma was amazing and so helpful, we didn't feel rushed even though the store was full of people. She was so good with the kids.

Highly recommended! Got friends’ shoes and socks here, for a gift! The staff that was assisting me was very friendly and helpful. Thanks Joy :)

Efficient, friendly service. Such a busy time of year with everyone needing to buy school shoes but this team made it a stress free, pleasant experience. Highly recommend!

Was very busy but very understandable due to being back to school time & the staff worked quickly & efficiently as fast they could to keep the time spent waiting in queue low as possible, sales member Jordan whi did my daughter's fitting was outstanding. 10/10 for the whole store

The lovely, Jordan was amazing and very patient with both my children. Jorsan helped me select the right shoes and gave great fitting advice. Another brilliant experience at Shoes and Sox.