Train 24/7 Fitness Kew

Really Disappointed, feeling cheated and there are additional fees and charges.Being a local in the area, I thought it would be great to support a local business - especially after the past 24 months.Despite the enjoyment I experienced when training here between lockdowns, I will never return to this gym because of the way my membership was handled when it was placed on hold.I attempted to cancel the membership and was convinced over the phone to place it on hold instead for 6 months, with no indication of a charge being made. After checking my account, I noticed that I was being charged to have my membership on hold, and when I called to question this charge, it was my word against the person over the phone who put the account on hold.On top of this, I could only cancel my account in person (when staff were on) which was very difficult considering that I couldn’t make it in during office hours.You will be slugged an additional fee when you eventually cancel your membership and be left with a sour taste in your mouth like I do.I wouldn’t expect a reply to this review but wanted to make it clear that I would have returned to this gym if the handling of this incident were not so poorly managed.

Me and my partner signed up for this gym today. The guy who served us was a total gentleman, showed us around the gym and talked to us about the classes/equipment they offered. We are both very happy with our initial experience.

One of the best gyms I’ve been to! The best part about it is the friendly staff. Shane and Aylie are the best! They are so lovely, inclusive and excellent trainers. $12 is ridiculous for unlimited classes and some classes are done outside which is great for those early mornings! I honestly couldn’t recommend this gym more!

This is the first gym I have joined and absolutely loved the experience. Great range of equipment, very affordable and friendly staff. Can't complain

Terrible experience with this gym. Despite numerous phonecalls and emails attempting to cancel they continued to debit funds from my account. Staff are rude and basically called me a liar when I disputed the charges on my account. Ended up having to cancel my credit card to prevent further illegal charges against it.Edit after response from owner below: Again - calling me a liar as can be evidenced in her response regarding previous correspondence.

Worst experience, we asked for a free trial, turns out he didnt lets us get a free trial and charged us 'half price for day pass (shouldve been $7.50) but charged $10."You can only do a free trial if you sign up" so much for FREE TRIAL.His overall attitude was horrible and did not show any respect towards myself

Excellent gym, clean, great facilities and an absolutely lovely team. Everyone at Train 24/7 is approachable and helpful. A great place for someone looking to rejoin or join the gym for the first time!

Extremely recommend Train 24/7 Fitness Kew. Affordable gym membership of ONLY $11.99!!!!!Excellent staff who are extremely supportive always willing to help and up for a chat. Clean, spacious gym! Which has different equipment to cater to all needs, something for everyone. The classes are great fun, with plenty variety to choose from. Amazing members who are very inclusive and of varying level of strength and fitness.24/7 opening hours a big plus!!!Can’t wait to get back into the gym miss it already!!!!

nice gym, although can get a bit cramped at times due to the small locationwould like to see more facilities for athletic workouts, such as pylo boxes

So much for free trial. Charged $10 and then asked why I transfer money to my card account. False advertising. Show respect to my brothers, especially as one of your members.