Calvary Health Care Bethlehem - Calvary Kooyong Precinct

Had to pop in for a half and hour to charge up my scooter as it was going flat, lovely service and help from the staff at Calvary Health Care Bethlehem. Big thanks for your help.

A dedicated, empathetic group of health professionals working with sufferers of MND and other CNS diseases. Cannot thank these people enough.

Average

Good care for patients

My mother was a patient here (palliative care ) and the care was terrible.. They left my mum in pain suffering and nurses were rude.You would think bring palliative care they would be trained for it.

Lost an innocent loved one under their care. Poor judgement/assessment from doctor and nurses, always relies on pharmacological intervention, and some staff shows no respect to person on palliative. All in all, poor quality of care.

There are so many beautiful ways patients are cared for here including music therapy while people wait for their appointments

Good place

AVOID! AVOID! AVOID!The Memory Support Unit at Caulfield does not provide empathetic specialised care for the most vulnerable dementia patients. Unless your loved one can get themselves to the toilet and sit down for meals there is no real support for those who cannot. Carers are not properly trained to recognise the varying characteristics of dementia nor how to find methods to interact and engage with even the most difficult residents. Agency staff are used most commonly which does not allow for relationship building. They sit on their phones or watch tv thinking they are just there to babysit, waiting for their shifts to end and leaving residents wanting. Meals do not revolve around the residents habits only set times and nobody to provide meals for late risers(or unwoken residents)- a bikkie and water to suffice? Heating is turned up to tropical temperatures dehydrating the residents and displaced clothing and keepsakes left lying around the corridors for others to possess. Uncleaned surfaces and food are left on the floor for potential falling hazards.My mother, who is diagnosed with moderate to severe Alzheimers endured a week of neglect; meals not provided, soiled pants unchanged, clothes unchanged constantly, dirty bed sheets for days, not included in lifestyle activities, blamed for her behaviour and her well being deteriorating before my eyes. There are no failsafe procedures to ensure your loved ones thrive as best as possible for as long as possible. A brand new 16 bed Memory Support Unit currently only half full and they failed my mother epically.AVOID! AVOID! AVOID!

Have had multiple encounters with Calvary aged care. It has been extremely difficult with getting out loved one into their aged care facility. We have found staff uncaring and inattentive to our needs. Very unprofessional and disappointing.