Club Lime Platinum Belconnen (CISAC)

Staff should be equipped with the skills to communicate with people with Disability/disabilities effectively. Staff should listen (no rush), talk slow and wait for people with disabilities to finish their sentences with encouragement and smile.

Beware of the SCAMS Club Lime works on -They mention no lock-in period, however their cancellation has a waiting period of 28 days and money for 4 weeks will be deducted from your account, which indirectly is a lock-in period.I needed to suspend my membership on medical grounds to which they asked for medical certificate and I provided them on 7th June, 2023. I received a response on 8th June and then some more email exchanges till 9th June. In the mean time, they went ahead and deducted money from my account for the next fortnight. To get the issue sorted, I went to CISAC and spoke at the reception. The person at reception said this is not valid as your medical certificate needs to mention the period for which you are unable to attend on medical grounds. I am not sure if anyone can predict within how many days a person can be expected to be fit in advance.I do not have a response from their customer care anymore and person at their reception was clueless as they have 13000 members and because of which they have heavy traffic to handle for queries

This is the largest gym in Canberra. If I were to count the number of cable crossovers, this gym has 6x! There's heaps of stations, so I've only once had to wait for a station. I love the Body Pump class, clean and efficient change and shower rooms. Awesome pool and steam room. It just doesn't have a dry sauna. I pay to go to Fitness First as they have an awesome dry sauna.

It is a good gym but it would be nice if Club Lime looked after their loyal long term customers instead of continuing to up the price when at the end of the day... it really isn't worth the increase. (I understand inflation) but considering how much money Club lime would make, I am sure you can be less tight.A lot of equipment needs to be updated as the membership prices go up and please stop servicing all the leg equipment or all the back equipment at once.. take a little from each so people can stick with their routine. But other than that... You've taken over Canberra so there is really less to choose from gym wise lolIt would be also really nice if you looked after the smaller gyms too. All the managers say they are asking for something, whether it to be new equipment or to fix the older stuff yet they all say.... management is tight or they just ignore their requests. So clearly your staff need to be looked after better too by higher management.

Best Club Lime in Canberra! I especially love the ladies only facility and Emma's classes! I've recently moved southside and STILL travel because it's my favourite.

extremely difficult to contact. puts you on hold for up to an hour at times. has taken me WEEKS trying to book my induction and still haven’t been able to get into contact with someone. just puts you on hold or asks you to “record a message”.

Chlorine, bad techno, rude staff, out of order signs and used bandaids pretty much sums up this dump. Never again.

This club is 10/10 the manager Emma, is always present and happy to assist any situation. Emma is very approachable an easy to talk to. I find her approach as a manager very professional an always wants club lime members to be happy. Many clubs I have been to in the past I can not say iv been given the same experience. I will continue to be a member an happily train from cisac.Again thank you Emma for always being happy to assist.

1 out of 2 water fountains not working2 out of 4 mens toilets not working2 out of 3 mens sinks not working1 out of 1 mens towel depenser not workingGood to see they have money to buy another vending machine though.Maybe the maintenance team is working from home still?

“HIGH QUALITY, DIVERSE GROUP, EQUIPMENTS IN GOOD CONDITION; PEOPLE ARE NICE TO ONE ANOTHER LIKE IN A FRIENDLY COMMUNITY, MANAGER NIKKI WAS VERY HELPFUL.”