The Good Guys Marsden Park

Store Manager Tony is very rude and racist guy. I went to return one product which i bought from other store using gift voucher. He asked me to go to that store only. When I politely asked him to show me policy. He asked me to leave the store. He said I am the manager and I can do anything" I asked him to tell this on video and he stopped. Pathetic customer service. I will raise formal complaint for discrimination against him. I WILL NEVER RECOMMEND THIS STORE .. STAY AWAY.. Negative star"

Store with not so great after sales service is what you can expect from here. When it comes to purchases, you get excellent varieties and ranges and sales people are there at every step helping you with unbiased opinions and patiently explaining about all the doubts you have.We have bought hand vaccuum and dryer here and had good experiences with the buying. Things get murkier once you have a problem and you come to the store for repair. After sales experience feels as if you have done a terrible mistake and you are asked to get the product in pristine condition for them to even take it and look into it.Once given to repair, you would need wait for at least 3-4 weeks for some response to come. This you would need to do with a repeated follow-ups. Managers have very bad attitude and they can definitely improve on that.

The LG Microwave which was bought 6 months back become faulty and gave for servicing @ The Good Guys - Marsden Park. They gave a receipt to track the status but not updated even after 2 weeks. There was no reply even I called twice @ shop. Finally I contacted LG customer care, and they connected to the repair center and informed that the microwave was serviced and returned to the shop within 2 days.Marsden Park Good Guys has my contact number and email while collecting the faulty item, even though they haven't informed me when they received it back from service centre.After sales service is very poor and I don't recommend this shop for further purchase

I'd definitely give a zero but unfortunately 1star is the minimum.....brought my fridge,microwave and washing machine from here,not long after getting them, already issue's......they don't refund either even though it's still under warranty, they refer u to the company and technician has been out twice, and goodguys text u to say yes or no if issues have been resolved, otherwise they'll call u back within 3days and weeks go by and u don't hear from them. Even the Electrolux technician told me the goodguys are extremely poor with their services and don't look after their customers in general, cause many customers have similar issues and they don't care. I WILL NEVER EVER VISIT THE GOOD GUYS AGAIN, NO MATTER U BUY UR PRODUCTS FROM,AND I'D SUGGEST FOR OTHER CUSTOMERS SAME THING they don't have good policy, u will REGRET IT! I got mine from Marsden Park. I think the products r all second hand,no wonder they start having problems in just less than 3months..... UNBELIEVABLE

very bad customer service from the TV guy. the guy with sunglasses and facemask april 16 they said his name is terry but i doubt it. my wife is just talking politely and this one staff disrespected my wife she is just explaining that the price on jb hi fi brand new and they display price is almost they same and the previous stagf gave us almost same price as jb hifis new TV. and this terry" guy starting to give my the attitude. train your that guy to be polite. stop yelling at women. also you cant just say that your staff is having a bad day. you guys just opened 2 hours ago.. we always buy from marsden park the good guys. oh well maybe there is always one guy that ruins a branch"

I always buy from the good guys but this one time april 16 i had a terrible experience from terry big aussie TV guy staff. I dont know if they gave me his name. We already buy a small TV and a bracket with another staff and it well also we ask if there is a deal with the display 65 tv and the first staff said yes there is he gave a discount on it we said we going to take a think first. We checked JB hifi and the same TV almost the same price as the good guys so we came back. Now we spoke to terry we told him the situation and ask if we can do a better price because the JB hifi is a new TV and the one they selling is the display.. this terry guy replied with an attitude and with a shouting voice saying "im not going to undercut my staff" then stated to argue with me qnd stated yelling. Im being polite with my questions. As any customer i can ask for deals. Train your staff please. The manager said that staff name is terry which i doubt"

Bought a dyson v15 and unit wasn't charging. Tried to return the item (never been used) 2 days after and was told to go to dyson at castle hill even if the item was defective. Went to dyson replaced the defective item but was also advised that the shop could have changed it. Staff was friendly in selling but wasn't as helpful in changing defective products

From point of sale too realisation cooktop wouldnt fit n needed to return. I was refunded the money with outstanding customer service , thanks Jessica your a great professional person representing your company. You deserve too commended.RegardsPaul Malloy

Terrible customer service. Wasn't even glanced at, had to go looking and even then instead of being served or asked if I needed assistance workers were just having chats with other workers and not customers.Was wanting to buy a Dyson vacuum.Took my business elsewhere.Thank GOODNESS for the JB HI FI walking distance at the same hub. I was nicely greeted and approached within 2 minutes and walked out with my brand new dyson within 10.

Amazing customer service. Purchased oven, cooktop and dishwasher. Store manager and staff went above and beyond to help solve an issue. Will definitely be coming back here even if it’s out of my area